Senior Mobile Banker, Melbourne

About the Role

An exciting permanent opportunity exists to join BOQ Groups' ME Bank team as a Senior Mobile Banker.

Support delivery of the ME Business Plan by turning leads into great customer outcomes. Emphasis is to grow the portfolio and exceed acquisition targets with a focus on proactively managing prospective and existing customers to retain as well as refer business. This is achieved through living the Customer Promises, being quick and easy to deal with, expertly managing quality and risk and ensuring customers are informed every step of the way.

Coaching will be provided in areas of opportunity to build knowledge and skills to progress within the business. Bankers will continue to drive their own development in areas they or their leader identify to drive continued success.

Other areas you'll get involved with are:

• Manage leads through the appointment, application process and up until settlement.
• Responsible for the end-to-end lead management process and present appropriate solutions to customer enquiries.

• Achieve all customer outcomes with business objectives and customers best interest top of mind.

• Constant communication with internal and external stakeholders

• Manage own portfolio in an appropriate manner to ensure customers are contacted post settlement and beyond.
• Work with internal partners within ME to help support a great customer experience.

About you

Working for us is fun and fast-paced, and we are seeking a curious team member to take the ME Bank team to where we want to go. Given the nature of the work, we are looking to secure an experienced lender with technically sound knowledge in banking products, credit assessment and lending principles.

Excellent time management with high level and efficient customer service come naturally to you. Yes – you are highly organised and live and breathe all things process efficiency, with a keen eye for detail You keep cool, calm, and collected under pressure and are at your best when you are working towards tight deadlines.

About Us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our Benefits

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

• Flexible working arrangement- Balance your work and personal life with ease.
• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
• Purchase additional annual leave - Need more time off? You can buy extra leave days.
• Discounted private health insurance plan - Take care of your health with our special rates.
• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community

How to Apply

To apply for this role at #boqgroup #people&culture, follow the links or apply via our 

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.