Intern - Junior Service Desk Engineer

About Us
The Australian Computer Society (ACS) is the leading professional association for Australia's technology community, representing nearly 40,000 members across industry, government, and education. For over 50 years, ACS has been a member-led, not-for-profit organisation committed to advancing Australia's tech sector. Our mission is to power Australia's technological brilliance, supporting government service delivery, enhancing education, and driving innovation and productivity across businesses.

About The Role
This role is set to commence February 2026. The
Intern - Junior Service Desk Engineer
role is specifically designed for TAFE or university students in their second or penultimate year of study. You will be working 3 days per week in the Barangaroo office. As an intern, you will play a dynamic and crucial part in providing first-level technical support to end-users, ensuring efficient resolution of technical issues and maintaining high customer satisfaction.

The role provides IT support services and plays a crucial role in ensuring the smooth operation of our IT platforms and systems. You are the first point of contact for technical issues, providing timely and effective support to end-users. The role will act as an IT Liaison for onboarding new employees helping to assist in setting up their corporate laptops and other devices/accessories.

You'll also play a key role in supporting and maintaining ACS's Audio Visual (AV) and Video Conferencing (VC) technology across meeting rooms and event spaces, ensuring seamless experiences for internal meetings and external events. Relevant VC training will be provided, and you'll also help coordinate and support interstate branch visits on an ad hoc basis, contributing to national IT service coverage.

Your Key Responsibilities Will Include

• Responding to IT support requests: Addressing user inquiries related to hardware, software, applications, and network security issues promptly and professionally.
• Troubleshooting and problem-solving: Diagnosing and resolving technical problems, both remotely and on-site.
• Installing and configuring software and hardware: Assisting users with software installations, updates, and hardware setup.
• Maintaining documentation: Keeping accurate records of support requests, resolutions, KB's and system configurations.
• Collaborating with other IT teams: Working closely with Infrastructure Cloud, Network system engineers, Engineering developers, and testers to resolve complex issues.
• Providing exceptional customer service: Ensuring that users receive friendly, efficient, and effective assistance.
• Support Video Conferencing equipment setup, troubleshooting, and maintenance in meeting rooms and event spaces.
• Collaborate on IT projects and corporate-wide initiatives.
• Identify recurring issues and contribute to proactive solutions and user education.

About You Qualifications/Work Experience/Skills

• Currently completing a Certificate IV in IT (Systems Administration Support)
• OR
• Currently in 2nd or penultimate year of a Bachelor's degree in Computer Science or IT related.
• Basic experience in IT or desktop support is a plus.

Skills & Knowledge

• Basic knowledge of remote desktop support systems supporting a Windows and Mac environment
• Basic knowledge of Windows Operating Systems, M365 suite
• Familiarity with networking systems and protocols
• Troubleshoot Audio Visual and Conferencing equipment in meeting rooms
• Familiarity with ServiceDesk ticketing platforms – E.g. Atlassian Suite: Jira/Confluence.
• Adhere to Incident, Problem and Change Management processes as per ITIL V4 standards framework.
• Basic understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Excellent communication skills.
• Customer-oriented and patient in handling complex queries and issues

Why Join ACS?
Joining ACS means becoming part of a forward-thinking team that's shaping the future of Australia's digital economy. You'll gain hands-on experience in a supportive and inclusive environment, while building valuable skills and professional connections.

We Offer

• Supportive Culture: A respectful and collaborative workplace with regular team activities and opportunities to learn from experienced professionals.
• ACS Membership: Complimentary ACS student membership, giving you access to professional development resources and networking events.
• Learning & Exposure: Real-world experience across IT support and AV technology, with opportunities to contribute to national initiatives.

How To Apply

• Click 'Apply Now' and submit your resume.
• Please note that you will be required to undertake a police check as part of the recruitment process.