Service Desk Engineer

2 weeks ago

Sydney, New South Wales, Australia Nexon Asia Pacific Pty Ltd Full time $60,000 - $100,000 per year

We are looking for a competent help desk technician to provide fast and useful technical assistance to a diverse client portfolio, answering queries on basic technical issues and offer advice to solve them.

You must have an excellent technical knowledge preferably with a basic understanding of multiple solutions such as Unified Communications, Network, Telephony and Cloud with the ability to communicate effectively to understand the problem, troubleshoot and articulate updates clearly to the business and the client through to resolution. You must be highly customer-oriented.

Your responsibilities will include:

  • Serve as the first point of contact for customers seeking assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions from customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Key requirements:

  • Proven experience as a help desk technician
  • Tech savvy with working knowledge of products, databases, and services with a good understanding of multiple systems across Network, Telephony, Unified Communications and Cloud
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills, written and verbal
  • Customer-oriented, able to work autonomously and under pressure

Why Nexon?At Nexon, we offer more than just a job. We provide a supportive work culture with the following benefits:

Tailored Work-Life Harmony:

Embrace a personalised work experience with our Hybrid Working model, allowing you to balance professional success with personal well-being.

Unlimited Growth Potential:

Fuel your career aspirations with endless professional development opportunities, clear advancement pathways, and enticing employee referral bonuses. Your success is our priority.

Wellbeing and Belonging:

Experience a culture that cares – from Mental and Physical Health initiatives, fun-filled Anniversary Celebrations, to engaging in Community Giving. We prioritise Diversity & Equity, creating an inclusive workforce where everyone thrives.

  • Software Engineer II

    6 days ago

    Sydney, New South Wales, Australia The Trade Desk Full time $120,000 - $180,000 per year

    The Trade Desk is a global technology company with a mission to create a better, more open Internet for everyone through principled, intelligent advertising.Handling over 1 Trillion queries per day, our platform operates at unprecedented scale.  We have also built something even stronger and more valuable: an award-winning culture based on trust,...

  • Service Desk Engineer

    1 week ago

    Sydney, New South Wales, Australia Limelight People Full time $60,000 - $100,000 per year

    One of our clients who are a fast growing Managed Service Provider (MSP) are growing and looking hire an experienced Service Desk Engineer to their team. We are looking for a Service Desk Engineer with solid Level 2 Support experience and some Level 3 when required. The MSP provide a range of cloud solutions to customers such as Office365 and Microsoft...

  • Service Desk Engineer

    1 week ago

    Sydney, New South Wales, Australia FusionRed Full time $104,000 - $130,878 per year

    About FusionRedFusionRed is a leading Managed IT Services Provider based in Australia, specialising in secure and strategic technology solutions. We support small to mid-sized businesses with cloud services, cybersecurity, IT support, and advisory – with a strong focus on aligning IT with business goals. As a security-first MSP, we're committed to building...

  • Service Desk Engineer

    2 days ago

    Sydney, New South Wales, Australia Onboard Outsourcing Full time $75,000 - $80,000 per year

    About FusionRedFusionRed is a leading Managed IT Services Provider based in Australia, specialising in secure and strategic technology solutions. We support small to mid-sized businesses with cloud services, cybersecurity, IT support, and advisory – with a strong focus on aligning IT with business goals. As a security-first MSP, we're committed to building...

  • Level 1.5 Service Desk Engineer

    1 week ago

    Sydney, New South Wales, Australia System Squared Full time $60,000 - $90,000 per year

    Company DescriptionSystem Squared is built on delivering better responsiveness, genuine advice, and the lowest consistent pricing in a fast-paced technological world. We believe in the power of technology to transform organizations, enhance agility, and improve speed to market. Our team is composed of leading technologists who prioritize long-term...

  • L1 Service Desk Engineer

    2 days ago

    Sydney, New South Wales, Australia Onboard Outsourcing Full time $60,000 - $70,000 per year

    The L1 Service Desk Engineer at FusionRed is a crucial frontline role, serving as the initial point of contact for our clients seeking technical assistance. This position is responsible for providing first-level support, ensuring client issues are addressed promptly and effectively. The core responsibilities include handling helpdesk tickets, communicating...

  • Senior Service Desk Engineer

    4 weeks ago

    Sydney, New South Wales, Australia ASI Solutions Full time

    OverviewJoin to apply for the Senior Service Desk Engineer role at ASI Solutions.ASI Solutions is a leading provider of technology solutions across Australia and New Zealand. Since 1985, we've delivered meaningful IT solutions that empower businesses across the public and private sectors. We specialise in all areas of IT, from hardware and software...

  • Senior Service Desk Engineer

    4 weeks ago

    Sydney, New South Wales, Australia ASI Solutions Full time

    OverviewJoin to apply for the Senior Service Desk Engineer role at ASI Solutions.ASI Solutions is a leading provider of technology solutions across Australia and New Zealand. Since 1985, we've delivered meaningful IT solutions that empower businesses across the public and private sectors. We specialise in all areas of IT, from hardware and software...

  • Senior Service Desk Engineer

    1 week ago

    Sydney, New South Wales, Australia ASI Solutions Full time $80,000 - $120,000 per year

    About ASI SolutionsASI Solutions is a leading provider of technology solutions across Australia and New Zealand. Since 1985, we've delivered meaningful IT solutions that empower businesses across the public and private sectors. We specialise in all areas of IT, from hardware and software procurement to complete managed services.By helping customers maximise...

  • Service Desk Support

    2 weeks ago

    Sydney, New South Wales, Australia AJQ Full time $60,000 - $90,000 per year

    AJQ Consulting is a leading provider in the delivery of Information Technology & Professional Services. Our success is built on our team. We are proud to be partnering with an Australian pioneer in Banking Solutions, they are at the forefront of providing innovative solutions. We are looking for Service Desk Support Engineers to join our team on a 5 months...