Service Desk Engineer

3 days ago

Sydney, New South Wales, Australia Lanter Technologies Full time $60,000 - $90,000 per year

We are a fast growing Managed Service Provider providing innovation and leadership in technology solutions for companies across multiple sectors.

We provide a range of cloud solutions to our clients such as Microsoft 365 and Microsoft Azure, through to communication solutions.

We are seeking an experienced Service Desk Engineer to join our team in St Leonards, Sydney. The role will primarily focus on working with our clients to provide first class support.

Responsibilities


• Take ownership of challenges and manage client expectations


• Provide technical assistance for our clients over the phone, email and in person


• Travel to client sites to provide technical support


• Responding to escalations from the team when required


• Fulfil Service Requests within SLAs


• Participate in client meetings over the phone or in person to provide technical assistance


• Assist in the administration of the Cloud Services Infrastructure and on-premise infrastructure


• Clearly document all activities in our case management tool


• Monitoring and actioning alarms from automated management systems


• Assisting with special projects as deemed by management

Desired skills and experience


• Ability to work autonomously


• Excellent written and verbal communication skills


• Previous customer support experience in a complex environment


• Excellent troubleshooting and analytical skills


• Experience in a similar role with a Managed Service Provider


• Experience managing Microsoft Microsoft 365 and Azure


• Experience supporting Windows desktop environments


• Experience with troubleshooting business internet, router and Wi-Fi issues.


• Experience in configuration and administration of Windows Servers


• Experience in configuration and administration of Active Directory domains, including Group Policies, Microsoft Clustering, and IIS


• Able to work in a fast-paced environment


• Current Microsoft certifications will be highly regarded


• Desire to learn and develop your technical and customer service skills

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