Guest Relation Senior Associate

5 hours ago

Sydney, New South Wales, Australia CBRE GWS Enterprise Full time $80,000 - $120,000 per year
  • Excellent opportunity working with renowned, prestigious financial institution.
  • Fast paced corporate guest services environment
  • Sydney CBD | Land of the Gadigal people

About CBRE

CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world's Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.

What You'll Do:

  • Manage all guest arrivals and lobby hosting for a seamless arrival experience
  • Provide assistance and support for Reception and Switchboard teams. Including complaint handling, feedback management, standards & client service delivery.
  • Rotate across locations as required and oversee the day-to-day functions
  • Co-ordinate same day catering, audio visual and equipment requirements requested by the client.
  • Manage MRBS – this includes assisting with booking same day reservations, cancellations and/or amendments to bookings as per the client's requests
  • Support the Guest Relations Executive with providing feedback for Senior Associate and Associate performance reviews and ensuring set objectives are being met by the team
  • Management of workspace, ensure operational standards are maintained & improved.
  • Assist the Guest Relations Executives with administrative duties or project work as required and recruitment if necessary.
  • Provide the necessary leadership support in the absence of the Guest Relations Executive/Manager for Reports/BCP Auditing etc.
  • Provide all client feedback to the Guest Relations Executive in a timely manner.  Where appropriate, address any client issues or concerns.

What You'll Need:

  • Charismatic and empathetic individual who embodies the values of the company.
  • Approachable, genuine and skilled in fostering positive relationships with stakeholders at all levels.
  • Intermediate to Advanced Microsoft Excel, Word, using SharePoint and Microsoft Office Outlook skills
  • Dedicated to exceptional customer service and has a customer centric approach to all tasks
  • Previous room booking, concierge, reception and/or coordination experience in a corporate reception, five star hotel or premium services environment is highly regarded

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

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