Catering Front of House Manager

Introduction:

Gosford RSL is already established as one of the Central Coast's leading hospitality venues, and after 18 months of success, we're continuing to grow and deliver the exceptional experiences our community deserves.

This is your chance to step into a key role, joining our catering team to ensure every service runs smoothly and to the high standards our members have come to expect.

As a leading Registered Club, we've consistently shown our commitment to our staff, our members, and the community. We provide a fun, safe, and supportive environment where our team can thrive, with training and development opportunities to help you lead your team and deliver outstanding service.

We're looking for a motivated, organised, and people-focused Manager who loves great food, excellent service, and leading a team. If you bring a positive attitude, a can-do spirit, and a passion for hospitality, this is the perfect role for you

Description:

Your Key Responsibilities Will Include:

Ensure all catering service areas are set up and ready for service.

Assist with the planning of menus and collaborate with the Food and Beverage Manager, Executive Chef on new menu ideas and improvements.

Assist with the organisation of promotional activities across the Catering Department.

Allocate tasks and duties to staff, managing performance to ensure compliance with standards, policies, and targets for sales and expenditure.

Assist in the selection of catering staff and provide on-the-job training for all new catering staff.

Monitor customer service response times, meal quality, and till line efficiency.

Handle and resolve customer complaints, disputes, and service issues effectively.

Manage reservations, table allocations, and assist with greeting guests or taking orders when required.

Liaise with chefs, kitchen staff, and management teams to ensure smooth operations across all service periods.

Maintain cleanliness, presentation, and hygiene standards across all front- and back-of-house areas.

Ensure staff are correctly uniformed, well-presented, and adhering to GRSL presentation policies.

Oversee display fridge presentation, room service delivery, and general dining facility presentation.

Maintain records of stock levels for the catering department and complete weekly orders for catering items required.

Ensure compliance with health regulations and organisational policies, including food & beverage usage for staff.

Monitor and maintain safe work practices, reporting hazards, incidents, or maintenance requirements promptly.

Assist in the development of catering rosters to meet operational needs.

Skills and Experiences:

Essential Competencies Required:

Leadership & Team Management – Ability to supervise, motivate, and develop a diverse team while ensuring compliance with standards and policies.

Customer Service Excellence – Strong focus on delivering exceptional dining experiences and effectively handling complaints or disputes.

Food & Beverage Knowledge – Understanding of food preparation, presentation standards, and hygiene requirements.

Operational Planning & Organisation – Ability to collaborate and provide feedback to Management regarding menus, manage reservations, assist with rostering requirements, and coordinate catering or bistro operations efficiently.

Communication Skills – Clear, professional communication with staff, management, kitchen teams, and customers.

Problem Solving & Decision Making – Capacity to respond to issues quickly, make informed decisions, and resolve operational challenges.

Attention to Detail – Ensuring high standards of meal quality, hygiene, presentation, and staff compliance with policies.

Adaptability & Resilience – Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.

Safety & Compliance – Understanding and application of workplace health and safety practices, including correct use of equipment and reporting hazards.

Desirable Qualifications You May Have Or Be Willing To Obtain:

Certificate IV in Hospitality or willing to complete

Essential Qualifications & Experience You Will Have:

Minimum 2-3 years relevant experience

Responsible Service of Alcohol Competency Card

Responsible Conduct of Gambling Competency Card

Join a team where We Care is how we work. Grow your skills, feel supported, balance life and make a real impact for our members and the community.