Service Advisor

4 days ago

Warwick Farm, New South Wales, Australia Peter Warren Automotive Full time $60,000 - $80,000 per year

Peter Warren Automotive Holdings is one of Australia's largest multi-franchise automotive dealer groups. We have expanded across Southwest Sydney, Sydney's North Shore, Regional NSW, Northern NSW, and throughout Southeast Queensland and Victoria. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 2000 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.

We are looking for an experienced and enthusiastic Service Advisor to join the team at Mercedes-Benz Warwick Farm. As a Service Advisor, you will be someone who enjoys a challenge, working in a team environment with great customer service skills.

Responsibilities:

  • Act as the first point of contact, you will take care of the customer's needs ensuring their vehicle is serviced in a timely manner
  • Liaising with the workshop and parts departments
  • Meeting and exceeding manufacturers CSI targets
  • Ensuring the customers are given the best possible customer service experience
  • Quote up repair jobs and liaise with customers

Requirements for the role:

  • Experience in a similar role within a retail automotive service department
  • Excellent communication, numeracy and customer service skills
  • Sound Automotive technical knowledge
  • Knowledge of ERA-Power DMS preferred but not essential
  • Punctual and reliable
  • Current driver's licence
  • Be able to work in a team environment
  • Demonstrate attention to detail

Benefits:

  • Embrace development and mentoring from your team, fostering personal and professional growth
  • Access discounted rates on Bupa Private Health Insurance, prioritizing your well-being
  • Exclusive discounts on vehicles, parts and servicing
  • Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
  • Lifestyle discounts, including Gym memberships and retail discounts
  • Paid parental leave to support you and your family

If you think this role is right for you, please apply today by taking the time to complete our online application.

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