Recovery at Work Officer

Company description:

The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population. For more information about the Department of Education, please visit

Job description:

Recovery at Work Officer (CL5/6)

At the NSW Department of Education, we educate and inspire lifelong learners - from early childhood, through schooling to vocational education and training.

• Multiple Ongoing and Temporary roles
• Applicants seeking part-time employment are welcome to apply
• Located in Parramatta with flexible working arrangements available
• Salary: $99,938 - $110,271 p.a. + superannuation & leave loading

About the Opportunities

Join a passionate team that plays a vital role in supporting the recovery of staff across NSW public schools and workplaces. As a Recovery at Work Officer, you'll play a key role in minimising the impact of workplace injuries and non-work-related health conditions by delivering timely, tailored, and effective injury management services. Your work will directly support educational continuity while improving return-to-work outcomes.

This is a rewarding opportunity to contribute to a positive workplace culture and continuity in educational delivery.

About the role

As a Recovery at Work Officer, you'll manage a portfolio of cases, develop workplace recovery strategies that support staff returning to work safely and efficiently. You'll work closely with internal stakeholders and external providers to ensure compliance with legislative requirements and departmental policy.

Key responsibilities include:

• Provide support and advice to staff that have sustained workplace injuries or non-work related injuries in accordance with legislative and operational processes.
• Develop recovery at work strategies, preparing, implementing and monitoring return to work plans and procedures to facilitate an early and safe return to work that is balanced with business operations and educational continuity.
• Maintain compliance with both workers compensation and injury management legislation and departmental policies and procedures to improve work health and safety performance.
• Build and maintain relationships with internal stakeholders and external agencies to ensure effective claims and injury management.
• Prepare and coordinate reports on the progress and status of workers compensation claims and nonwork related rehabilitation programs including in response to correspondence.
• Manage all injury management and return to work databases in line with departmental policy and procedures.

• Oversee and participate in claims reviews with relevant stakeholders to improve workers compensation performance.

• Building and maintaining strong professional relationships with internal and external stakeholders, including rehabilitation providers and claims teams.

For further information, please click here to view the role description

About you

You are a proactive and solutions-focused professional with strong case management skills and a solid understanding of injury management frameworks. Your excellent communication and organisational abilities enable you to effectively support staff and maintain positive stakeholder relationships.

To be successful in this role, you will have:

• Knowledge of workers compensation, injury management and/or rehabilitation
• Strong interpersonal skills and the ability to work collaboratively with stakeholders.
• Experience working in a high-volume environment with sound time management and decision-making skills
• Commitment to public education and continuous improvement.
• Current and valid driver's license and an ability and willingness to travel between work sites

Essential requirements of the role

• Return to work coordination training (or willingness to obtain) or relevant academic training/work history/experience
• Demonstrated understanding of and commitment to the value of public education.
• Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

If you are interested in joining the team, we want to hear from you

Please attach a resume (maximum 4 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

Please refer to the Applicant's Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking 'Apply Now'.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

Closing date: 07 September 2025 at 11:59pm.

For role enquiries please contact Rochelle Fajloun, Manager Employee Health and Recovery at or on

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.