IT Systems Administrator

Viva Leisure (ASX-listed, award-winning, and Australia's second-largest health and fitness operator) is seeking an experienced IT Systems Administrator to manage and maintain our IT infrastructure, ensuring operational excellence and supporting future growth.

This role requires a strong technical foundation along with leadership, problem-solving, and communication skills. Working closely with the CTO and CEO, the Systems Administrator plays a vital role in aligning IT systems with business growth and innovation priorities while ensuring stability, reliability, and seamless service delivery. Acting as the escalation point for complex technical issues, the administrator works with internal IT teams and external partners to deliver timely resolutions, while also contributing to the definition and execution of IT strategies that balance immediate operational needs with forward-looking innovation.

In addition to operational responsibilities, the IT Systems Administrator leads strategic projects such as system upgrades, migrations, and integrations, ensuring minimal disruption to business operations. The role also involves evaluating and implementing new technologies that enhance scalability, productivity, and security, as well as developing processes, documentation, and training resources to strengthen IT efficiency and the user experience. By providing transparent reporting on system performance, risks, and opportunities to senior leadership, and supporting staff across varying levels of technical proficiency, the administrator ensures operational excellence, continuous improvement, and trust in IT operations across the organisation.

Technical Support and Issue Resolution

• Lead the resolution of escalated ICT issues, ensuring prompt and effective outcomes across systems and networks.
• Investigate complex technical problems including Linux environments and network services, maintaining robust and scalable solutions.
• Provide staff with training and guidance on issue resolution best practices, raising organisational technical capability.

Policies, Procedures, and Compliance

• Develop and implement policies, procedures, and guidelines that support efficient and secure IT Operations.
• Conduct process mapping to identify improvement opportunities and streamline workflows.
• Maintain and review IT policies regularly to ensure compliance with regulatory standards and industry best practices

Systems Management and Optimisation

• Plan, execute, and manage system and infrastructure upgrades, ensuring scalability and alignment with organisational growth.
• Proactively identify and resolve IT system issues in Linux servers and workstations, network services, and enterprise infrastructure, optimising performance and reliability.
• Ensure high availability, fault tolerance, and operational resilience across critical IT systems

Strategic IT Planning

• Develop forward-looking infrastructure and network strategies that integrate emerging technologies and business objectives.
• Conduct IT business mapping exercises to support continuous improvement and guide system implementation initiatives.
• Provide training and development opportunities to staff, enhancing IT resource utilisation and Linux system proficiency.
• Manage IT tender processes, ensuring alignment with compliance, security, and procurement requirements.

Project Collaboration and Innovation

• Collaborate with the CEO, CTO, and Head of IT to align system initiatives with strategic business priorities.
• Contribute to the planning and delivery of IT projects and the development of innovative solutions to support organisational growth.
• Champion the adoption of innovative technologies and solutions to drive organisational growth and long-term IT resilience.

We are looking for someone with:

• Mandatory: Advanced hands-on experience in Linux-based environments (system administration, configuration, security hardening, patch management).
• Mandatory: Strong expertise in IT networking (LAN/WAN, routing, switching, firewalls, VPNs, load balancing).
• Proven ability to design, implement, and maintain enterprise IT infrastructure including servers, storage, virtualization, and cloud systems.
• Strong background in IT security principles, including network security, access controls, monitoring, and compliance frameworks.
• Experience planning and executing system upgrades, migrations, and integrations with minimal disruption.
• Proficiency in automation, scripting, and monitoring tools to streamline IT operations and optimise system performance.
• Demonstrated capability in incident response and troubleshooting of complex infrastructure issues under time-sensitive conditions.
• Familiarity with IT governance, compliance, and policy frameworks including procurement and tender management.
• Excellent stakeholder engagement and communication skills, with the ability to explain technical concepts to non-technical staff.
• Strong leadership, mentoring, and vendor management experience to drive accountability and service excellence.

Qualifications

• Relevant tertiary education in IT, Systems, and/or IT Security, or equivalent practical experience
• Driver's Licence – desirable but not essential

As an Employer of Choice, Viva prides itself on supporting you in the best way possible by providing a range of incentives that meet the everyday needs of our people. We offer a range of benefits to our employees including free gym membership, office kitchens fully stocked with complimentary meals, drinks and snacks, paid parental leave, comprehensive options for flexible work including hybrid work and 9 day fortnights, and ongoing learning and development opportunities. With countless career paths under one roof, the possibilities are endless.

Above all, Viva is committed to fostering a diverse and inclusive culture where every background, perspective, gender, and identity is celebrated. We believe in empowering everyone to be themselves, knowing that it's when we embrace our differences that we perform at our best.

We make every opportunity last at Viva and are looking to find members of the team to upskill and develop all with the aim to make Viva the best place to work.

At Viva Leisure, our mission is simple: to connect health and wellness to as many people as possible through our awesome, affordable, and accessible facilities. Our vision is to be the number one in the industry, benefitting our members, shareholders, franchisees, communities, and employees alike.

As an Australian-owned and ASX-listed company, we offer a diverse range of health and fitness solutions, including big box health clubs, express gyms, high-intensity group

training studios, pilates, yoga, aquatics, women's-only facilities, personal training, and more. Established in 2004, our key brands include Club Lime, hiit republic, Plus Fitness, GROUNDUP, and Rebalance. With over 300 facilities across Australia and internationally, including corporate-owned and franchised sites, we're proud to serve diverse communities.

In 2020, Viva Leisure acquired Chain Collective Group to expand our fitness franchise brand both domestically and internationally, establishing ourselves as a major franchisor in the Australian marketplace. In 2021, Chain Collective Group became the franchising wing of Viva Leisure, paving the way for the development and growth of multiple brands.

In 2024 Viva Leisure acquired a 25% equity stake in World Gym Australia. Alongside the equity stake, Viva also acquired three corporate-owned World Gym locations in Queensland - Stafford, Coomera and Underwood.

ACKNOWLEDGEMENT

Viva Leisure acknowledges and pays respects to the Traditional Owners of Country throughout Australia, including Elders past and present. We are committed to protecting children, young, and vulnerable people from harm, and the successful candidate/s will be required to hold and maintain an appropriate clearance to work with Children. Please note that Viva reserves the right to pull the advert before the end date if a suitable applicant is found before the close date. Additionally, Viva is committed to building an inclusive culture where diverse backgrounds, perspectives, and identities are celebrated. We believe in empowering everyone to be themselves, as we know that it's when we embrace our differences that we perform at our best, enabling our future success.