IT Service Cost Analyst

About the Department

The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society.

About the Division

The objective of the Business Management Services unit is to effectively coordinate and manage a range of critical functions on behalf of to IMTD, including governance of financial activities associated budget management, contractual invoicing and purchasing activities, as well as audit coordination, business planning, reporting, establishment management, and policy and compliance.

About the Role

Are you a strategic financial professional with a passion for budgeting, service costing, and driving financial insight in a complex, high-impact environment?

We are seeking an IT Service Cost Analyst to join our Business Management Services Unit (BSM) within the Information Management and Technology Division (IMTD). This is a unique opportunity to play a critical role in financial governance across one of the largest technology environments in Victoria, supporting services to over 1,500 schools, 50,000 teachers, and 650,000 students.

Refer to attach Role Statement for role responsibilities.

Attributes

• Previous experience in developing service costing models and provide insightful analysis to support decision-making at a strategic level.
• Skilled in identifying financial trends, risks, and improvement opportunities, with a proactive approach to problem-solving in complex financial environments.
• Excellent written and verbal communication skills, with the ability to convey complex financial information clearly to non-financial audiences and influence stakeholders at all levels.
• High level of accuracy in financial forecasting, reporting, and modelling, ensuring compliance with standards and internal governance requirements.
• Ability to work both independently and as part of cross-functional teams, contributing to shared outcomes and continuous improvement initiatives.
• Demonstrated ability to manage multiple priorities, meet deadlines, and deliver high-quality outputs in a dynamic environment.
• Comfortable navigating change, handling pressure, and adapting to evolving priorities or requirements in a complex organisational setting.

Desirable Qualifications and Experience

• 5+ years of experience in financial analysis, service costing, or budget management
• Background in IT services, public sector, or shared services (preferred)
• Strong financial modelling and Excel skills; experience with Oracle, SAP, or PowerBI is advantageous, as well as a good understanding of costing methodologies.
• Exceptional communication and stakeholder engagement skills
• Strategic mindset with strong attention to detail and resilience in high-pressure situations

How to apply

To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) addressing the skills and attributes from the role statement and the capabilities from the position description.

For more details regarding this position please see attached role statements.

Further Information

For more details regarding this position please see attached position description for the capabilities to address in application.

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located at

For further information pertaining to the role, please contact Edwina Reynolds - Manager, Business Management Services Unit via or

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.

Applications close 11:59pm on Tuesday, 23 September 2025