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Support Coordinator

2 weeks ago

Mount Gambier, South Australia Novo Talent Full time

About Plan Pilot

Plan Pilot is a South Australian-based NDIS provider committed to helping people with disability live more independently and achieve their personal goals. Known for its person-centred approach, Plan Pilot tailors support to each individual's needs, preferences, and circumstances. The organisation is values-driven, flexible, and focused on empowerment - not just service delivery.

What's it like to work at Plan Pilot?

  • We have each other's back: At Plan Pilot, we're more than just colleagues- we're a family. We Support each other through thick and thin, leading a helping hand whenever it's needed. Together, we face challenges head-on and help our participants soar to new heights.
  • We laugh and cry together: We're not just here to coordinator support - we're here to share in our participants' joys and sorrows. We walk in their shoes, understand their struggles, and journey alongside them with empathy and compassion.
  • Positivity is critical to success: When life gives us lemons, we make lemonade- with extra sugar At Plan Pilot, we embrace positivity in everything we do. We find solutions, celebrate victories- no matter how small- and spread gratitude like confetti.
  • Don't give others what you don't want: Respect is our guiding principle. We treat everyone- participants, colleagues and providers- with the same kindness and consideration that we'd want for ourselves.

About the Role

As a Support Coordinator, you'll work closely with NDIS participants in Mount Gambier and surrounding areas (including Millicent and Bordertown), helping them understand and implement their NDIS plans. You'll start with a caseload of around 10 participants, with the opportunity to increase hours and clients over time (most staff manage between 10–30 clients).

This role is ideal for someone who is:

  • Resilient and able to navigate challenges with confidence
  • Hungry to learn and passionate about supporting others
  • Smart in their approach to problem-solving
  • Humble and collaborative, fitting well into a supportive team culture

Key Responsibilities

  • Help participants understand and implement their NDIS plans
  • Coordinate a mix of funded, mainstream, and informal supports
  • Build participant capacity to manage their own supports
  • Connect participants with appropriate services and community resources
  • Monitor progress and adjust supports as needed
  • Maintain accurate documentation and progress notes

Required Skills & Experience

  • Background in social work, child protection, corrections, or similar human services
  • Strong communication and interpersonal skills
  • Ability to manage a caseload and work independently
  • Current South Australian Driver's Licence and access to a reliable vehicle
  • NDIS Worker Screening Check (or willingness to obtain)
  • Working with Children Check
  • First Aid Certificate (ideal but not required)

Note: Registration with the Australian Association of Social Workers (AASW) is not required to apply, but may be needed if successful.

Desirable Skills & Experience

  • Experience supporting people with psychosocial disability or mental health conditions
  • Familiarity with trauma-informed practice
  • Cultural competency, especially with Aboriginal and Torres Strait Islander and CALD communities
  • Knowledge of local services in the Limestone Coast region
  • Prior experience with NDIS systems or support coordination is beneficial, however training will be provided if your experience lies outside the NDIS framework