ServiceNow Developer

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We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

• 6 Months Contract with possible extensions.
• NV1 Security Clearance essential
• January 2025 Start. RFQ Opportunity

Our Government client requires two ServiceNow Developers to assist the ASK Assistance and Service Kiosk)/ServiceNow Technical Lead to develop and deliver platform solutions required for the 24/25 financial year workplan. This role is to provide platform support, solutions and advice across configuration, development and maintenance services for the Enterprises Service management and workflow automation platform, ASK.

This role is based on-site in Canberra and is an initial 6 months contract to start in January 2025. It is an essential requirement that you hold an active NV1

About you

Responsibilities and Accountabilities:

• Develop, configure, and customise the ServiceNow platform to best fit business requirements
• Collaborate with cross-functional teams to identify and prioritize business requirements
• Assess platform requirements from business areas; explore/research/test ServiceNow out-of-the-box capability to exhaust ServiceNow existing application options before progressing with custom builds
• Write clean, efficient, and maintainable code when required (JavaScript)
• Code reviews and quality control checks to be undertaken as part of every project to guarantee maximum efficiency and productivity
• Develop scoped applications, flows, scripts and other UI elements in relation to custom solutions and out-of-the-box enhancements in the ServiceNow platform
• Provide guidance and expertise in relation to platform growth and development, in close collaboration with the ServiceNow technical lead and development team
• Conduct ServiceNow solution demonstrations and/or presentations to agency business teams and other key stakeholders
• Debugging and fixing technical problems
• Producing and running test cases to guarantee software quality
• Documenting code and application functionality (ie: drafting Functional Design Specification documentation)
• Staying abreast of emerging trends and technologies in ServiceNow development ensures your success
• Conduct knowledge transfer on administration and development within the Service Now platform within the team

Requirements:

Essential

• Minimum 3+ years' experience in ServiceNow development essential
• Minimum ServiceNow CSA (Certified Systems Administrator) essential
• Proficiency with ServiceNow development, such as scripting, workflows, and integrations.
• Proficiency and demonstrated experience with ServiceNow out-of-the-box application configuration, particularly SPM (Strategic Portfolio Management)
• Experience with software development methodologies such as Agile or Waterfall is desirable.
• Familiarity and/or training with IT Service Management (ITSM) and IT Operations Management (ITOM) processes is desirable
• Familiarity, experience and/or training with ServiceNow Procurement related applications and/or development of Procurement workflow is desirable
• Proven problem-solving and analytical abilities, including the ability to develop innovative solutions and form sound judgments.
• Strong interpersonal skills including the ability to liaise effectively with stakeholders, both verbally and in writing.
• Ability to conduct ServiceNow solution demonstrations and/or presentations to agency business teams and other key stakeholders
• Capability to work both independently and collaboratively.

Desirable

• ServiceNow CIS (Certified Implementation Specialist) or greater desirable
• Experience with software development methodologies such as Agile or Waterfall is desirable Familiarity and/or training with IT Service Management (ITSM) and IT Operations Management (ITOM) processes is desirable
• Familiarity, experience and/or training with ServiceNow Procurement related applications and/or development of Procurement workflow is desirable
• Proficiency and demonstrated experience with ServiceNow out-of-the-box application configuration, particularly SPM (Strategic Portfolio Management) is desirable

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in class reward and recognition programs flexible work, volunteering leave and more.
• We live our values of aspiration, trust and empathy, all day, every day.

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Transgender and gender diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey by emailing

If you dont tick every box in this job description, please dont rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email

Search Firm Representatives Please Read Carefully

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

For Security Cleared Roles - PLEASE NOTE:

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a minimum Baseline Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI ACT).