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Delivery Driver Training Manager

2 weeks ago

Sydney, New South Wales, Australia KING Living Full time $80,000 - $120,000 per year

Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve.

Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.

King Living has expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Support Office in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, Singapore, Malaysia, USA, China and Thailand.

At King Living, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.

The Opportunity

We're looking for an experienced and people-focused Delivery Driver Training Manager to join our Supply Chain team. In this role, you'll be responsible for designing, implementing, and overseeing training programs that elevate the skills, safety, and customer service of King Living's last-mile delivery teams.

This is a chance to make a meaningful impact by building driver capability, embedding a strong safety culture, and ensuring our customers enjoy an exceptional delivery experience that reflects the quality of the King Living brand.

The Role

  • Design and deliver comprehensive training programs tailored for last-mile delivery drivers.
  • Create engaging training resources including manuals, video tutorials, and on-road assessments.
  • Manage driver onboarding, ensuring new recruits are fully trained in product handling, assembly, and customer service.
  • Evaluate competencies post-training to confirm readiness and capability.
  • Conduct regular sessions on safety, accident prevention, and regulatory compliance.
  • Monitor delivery performance data to identify gaps and deliver targeted training.
  • Provide ongoing training in conflict resolution, problem-solving, and customer service excellence.
  • Lead, mentor, and coach delivery drivers, fostering a supportive learning environment.
  • Collaborate with Logistics, Customer Service, and Retail teams to align training with business goals.
  • Report on training outcomes, driver improvements, and continuous development opportunities.

About You

  • Proven experience developing and delivering structured training programs, ideally within logistics, transport, or last-mile delivery.
  • Skilled at creating engaging training materials and assessment tools.
  • Strong understanding of safety compliance, regulatory requirements, and customer service excellence.
  • Excellent communicator able to simplify complex information and coach effectively.
  • Experienced leader with the ability to inspire and motivate teams.
  • Proficient in Microsoft Office and confident with AI-driven tools to enhance training delivery.
  • Adaptable, collaborative, and committed to building a culture of learning and improvement.

Why You will Love Working with Us

  • Daily Perks: freshly brewed coffee from our onsite barista - fuel your day with a perfect cup.
  • Generous Discounts: handsome employee and family & friends discounts on our premium products.
  • Family First: paid parental leave to support you through all stages of life.
  • Career Growth: be part of a fast-growing, innovative company that values your professional development.
  • Collaborative Culture: join a supportive, values-driven team that celebrates passion, integrity, collaboration and innovation.
  • Fun, Engaging Environment: regular team events and opportunities to connect, learn and grow.

Our Values - More than Just Words

Passion, Integrity, Collaboration and Innovation are the heartbeat of King Living. These values guide everything we do, from the products we design to the culture we foster. If you share our values, you will thrive here.

Our hiring decisions are not only based on your experience and skills, but your passion, attitude and alignment to our core values.

King Living is an equal opportunity employer — all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status.