Senior Claims Consultant

Welcome to TAL. As a leading life insurer, we've been protecting Australians for over 150 years. Backed by Dai-ichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we're helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

The Senior Claims Consultant is a specialist role within our Corporate Insurance team, responsible for managing a small, complex portfolio of life insurance claims across IP/TPD and related benefits. You will act as a technical expert, applying your deep claims knowledge to multi-policy fund arrangements while also coaching and mentoring developing consultants.

This role is suited to a highly experienced life claims professional who thrives on complex case management, technical excellence, and building capability within the team.

In this role you will:

• Manage a small portfolio (20–25 claims) across IP/TPD claims.
• Work across multiple arrangements and policies, requiring strong technical knowledge.
• Act as a technical expert within the team, providing guidance on strategy and decision-making.
• Coach and mentor claims consultants and emerging seniors, supporting their development.
• Lead and contribute to quality assurance, capability uplift and process improvements.
• Build and maintain strong stakeholder relationships with funds, trustees and internal partners.

• Extensive life insurance claims management experience (Group and/or Retail).
• Strong technical expertise across IP, TPD, TI and Death claims.
• Proven ability to coach, mentor and uplift capability in others.
• Excellent analytical and decision-making skills, with experience managing complex and disputed claims.
• Familiarity with multi-policy / multi-arrangement portfolios highly desirable.
• ALUCA membership and/or Certificate IV in Life Insurance (Kaplan) is highly regarded.

TAL is one of Australia's leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We're proud to be: 

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change 
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. 
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we're here to support you.

You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.  

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. 

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.