Customer Service Manager

4 days ago

Mount Isa, Australia ATOM Supply Full time

We are looking for a Customer Service Manager, to lead, coach and develop our internal Sales team located in Mount ISA, QLD. This is an exciting opportunity to work in a busy office environment in a role where you can demonstrate your passion for exceptional customer service and lead team.

Reporting to the Branch Manager you will;

  • Deliver and maintain high standards of customer service & communication within your own team and other teams in the ATOM network to ensure we provide the service levels ATOM customers' expect
  • Lead and motivate the team to achieve company driven initiatives
  • Effectively manage staff and be a responsive leader
  • Provide broad range of support function including assistance to the Branch Manager
  • Assisting the external and internal sales teams with quotation responses and expediting orders within agreed timeframes
  • Manage the branch in the absence of the Branch Manager

To be a successful, we are looking for a person with;

  • Demonstrated experience as a sales professional and knowledge of industrial hardware and safety equipment
  • Advanced computer literacy skills – MS Office
  • Demonstrated time management, planning and organisational skills with the ability to manage multiple priorities to meet objectives
  • Experience mentoring, leading and fostering a high-performance team who enjoy coming to work each day
  • Strong initiative and problem-solving skills
  • Excellent written, verbal and interpersonal communication skills

About ATOM

ATOM is a leading industrial hardware and safety equipment supplier with over 40 years' experience providing expert knowledge and assistance to the Mining & Civil, Oil & Gas, Government, Electrical, Maintenance Repair & Operations, Commercial, Construction, Infrastructure and Engineering industries.

With branches located across Australia, we are passionate about service and our focus is on delivering to our customers to ensure that their experience is one of convenience and efficiency.

At ATOM we have a fast-paced environment and we take pride in delivering value to our customers. Our culture and values thrive on the team taking care of the little things for our customers.

If you feel that you have the attributes to fill this role and grow your career with ATOM then we want to hear from you

A competitive salary package with opportunities to progress will be on offer to the successful applicant.

How to Apply

To apply for this position, please forward your resume together with a covering letter addressing the above criteria through the "Apply " button.

We thank in advance all applicants for your interest. Only shortlisted candidates will be contacted.

Unsolicited applications from recruiting agencies will not be accepted.

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