Business Analyst

At Estia Health, we're more than just a workplace: we're a community dedicated to enriching lives and making a difference. If you're passionate about aged care and want to be part of something meaningful, then we want to hear from you.

Everyday, over 13,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 87 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.

Join us in playing a special role in the future of aged care.

About the Role

In this dynamic role, you'll play a key part in delivering successful business and IT projects that support transformation and compliance from concept through to delivery. Using your exceptional inter-personal, communication and collaboration skills, you will provide hands-on business analysis services to deliver improved outcomes for our residents and teams. You'll work closely with stakeholders to gather insights, define requirements, facilitate solution definition and model business operations that support impactful outcomes.

Key Responsibilities

• Collaborate with cross-functional teams to ensure solutions are fit-for-purpose, optimised and aligned with business goals.
• Facilitate workshops and stakeholder consultations to gather and document business requirements, rules, data flows, and interface specifications.
• Analyse current and future state processes, systems and data integration, identifying opportunities for improvement.
• Contribute to design of solution and process definition, managing expectations and considering future needs and growth.
• Assess upstream/downstream impacts and contribute to change management planning.
• Support project activities including estimating, testing, vendor engagement, and transition to BAU.
• Present findings in clear, accessible formats and contribute to solution design.

What You'll Bring

To thrive in this role, you'll bring:

• Exceptional communication skills – adept at nurturing stakeholder relationships and expectations at all levels of an organisation, adjusting approach to extract and present information back in a tailored format and level of detail for the audience and situation.
• Proven business analysis experience – navigating ambiguity and delivering robust, fit-for-purpose solutions across complex projects.
• Strong analytical capabilities and attention to detail – with proficiency in mapping processes, documenting requirements, data flows, and interfaces.
• Influence – able to respectfully influence and collaborate across all levels
• Initiative – identify opportunities and propose creative, practical solutions.
• Change management awareness – understanding of principles, tools, and methodologies.
• Industry experience – health or aged care experience is highly desirable.
• Eligibility – you must have the right to work in Australia.

As one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of providing high quality person centred aged care and services. If this is you, Apply Now

Benefits available:

• Discounted gym memberships at Goodlife and Fitness First
• Retail savings with the Blue Light Card
• Discounted car hire
• Employee Assistance Program for you and your family
• Free Wellbeing App to support your mental and physical health
• Novated leasing for vehicles
• Workplace banking support
• ACN membership discounts for nurses
• Discounted health insurance with nib health
• Discounted JB HiFi

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.

Note: It is a condition of employment that you will be vaccinated against COVID-19 and Influenza.  You will need to have one (1) dose of the COVID-19 vaccine.  All shortlisted