Rapid Response Officer

Permanent, full-time

Salary: $75,841 - $78,562 per annum (plus penalty rates) + 12% super

Benefits:

• Discounted membership at Fremantle Leisure Centre
• 19-day month for eligible employees
• Superannuation co-contribution options for eligible employees
• 17.5% leave loading

The City of Fremantle provides an eclectic mix of services, facilities and events to local residents, businesses and visitors. We are committed to employing caring, competent, adaptable and responsive, professional individuals who are excited about making Fremantle a welcoming city for all. The City is committed to serving our community and making a positive impact on our environment. We aim to do this through our culture, whereby we take ownership, bring creativity and innovative thinking, collaborate to create better outcomes, and celebrate our collective success. We are committed to reducing paper and going digital to reduce our environmental impact and improve access and efficiency.

The City of Fremantle is currently seeking to appoint an experienced, motivated, and enthusiastic Rapid Response Officer to join our Parks and Landscapes Service Team. You will be a passionate team player that has a genuine commitment to customer service.

• Undertake reactive and programmed maintenance and high-level inspection, auditing and reporting of faults and defects for the City's parks, gardens and reserves.
• Assist with contractor management techniques and regularly assess contractor performance in accordance with various Parks and Landscape service contracts.
• Maintain accurate work records, cost/job sheets, timesheets, and customer request management (CRM) forms for self and others within direct control.
• Identify weeds, pests and diseases and use appropriate methods of control via mechanical, cultural and chemical control methods.
• Routine site clean-up and damage inspections. Collect all litter, debris and hazardous materials and dispose of in an appropriate manner.
• Identifying and reporting on general City infrastructure issues including vandalism, damage, public hazards, faults, defects, and issues.
• Operate various hand tools, battery and petrol-powered equipment required for reactive horticultural maintenance and public open space presentation.
• Provide a high standard of internal and external customer service and respond promptly to customer requests and in accordance with the City's customer service charter.
• Be available to work shift rosters on all weekends.

To succeed in this position, you will need to possess the following:

• Excellent communication and customer service skills.
• Experience in parks and gardens or a similar environment, including practical experience with horticultural plants and equipment.
• Sound knowledge of amenity horticulture, turf, tree and reticulation maintenance practices.
• Proven ability to liaise effectively with all levels of stakeholders both internally and externally ensuring a high level of customer service.
• Ability to work as part of a team.
• Basic computing skills
• A current WA 'C' class manual driver's license and White Card.

The City of Fremantle promotes a workplace that actively seeks to include, welcome and value unique contributions of all people. The City encourages people of all ages, genders, and abilities, Aboriginal Australians and people from culturally diverse backgrounds to apply for this job.

If you have any access needs that may require reasonable adjustments to allow you to fully participate in the application and interview process, please get in touch with the contact below. If you are an Aboriginal person or a person with a Disability who would like assistance with your application, please contact the Jobs and Skills Centre on

Click Apply to be directed to our website and submit your application. Navigate to Job Attachments to view position description and Application Instructions.

Applicants should provide a current curriculum vitae and a two-page (maximum) cover letter in .pdf format. You do not need to address the selection criteria. Your CV and cover letter should demonstrate how your skills and experience make you a suitable candidate for the advertised position. The estimated closure date is 4pm Friday 7th November 2025 but we reserve the right to close the ad prior to this date.

To discuss this opportunity in more detail please contact Tim Marks on Applicants must have the right to work in Australia.