Head of Technology Operations

Job description:

Join us as Head of Technology Operations and play a key role in shaping the future of our global IT services. This leadership position oversees Infrastructure, Communications, Field Services, Enterprise Application Support, and Service Management teams to deliver secure, reliable, and high-performing technology platforms that enable business success and innovation.

We value leaders who inspire, collaborate, and create an environment where diverse perspectives thrive. If you're passionate about building strong teams and driving operational excellence, this role offers the opportunity to make a meaningful impact.

Key Accountabilities will include, but not limited to:

• Develop and execute the Corporate Technology Operations business plan aligned with IT and organisational priorities.
• Lead and mentor multi-disciplinary teams, fostering inclusion, growth, and professional development.
• Build capability and a culture of high performance, accountability, and customer focus.

• Contribute to IT strategic planning, budgeting, and technology roadmaps.

• Oversee day-to-day operations of core technology platforms, communications networks, data centres/cloud environments, and enterprise applications.

• Ensure service delivery excellence with a focus on quality, reliability, and performance.
• Manage ITIL-aligned service management processes (incident, problem, change, and request management).

• Drive cost optimisation through process improvements and vendor negotiations.

• Act as the primary escalation point for service performance and major incidents.

• Build strong relationships across the business and ensure technology services meet stakeholder expectations.
• Communicate operational performance, risks, and improvement plans to executive stakeholders.
• Manage strategic vendor relationships, including contract renewals.

Key skills and experience required for you to thrive in this role, will include:

• 10+ years' experience in IT operations leadership roles.
• Proven ability to lead cross-functional teams and drive positive change.
• Expertise in infrastructure, communications, enterprise applications, and service management.
• Strong vendor and contract management skills.
• Financial acumen with experience in budgeting and cost optimisation.
• Excellent communication and stakeholder engagement skills.
• Knowledge of ITIL practices and cloud/hybrid environments (Azure/AWS/O365).

Profile description:

At Perenti, our purpose is to create enduring value and certainty. This is critical to everything we do and the reason we exist. Our purpose is underpinned by our five Principles – No shortcuts, Never wasteful, Walk in their shoes, Smarter together and Enable tomorrow. These Principles are the fabric of our business, they are critical in delivering our purpose and driving the way we work, our actions and our behaviour.

We are actively creating a diverse culture, where people are included and have development opportunities, regardless of gender, age, cultural background, disability, religion or sexual orientation, as well as differences in background, life experience, and interpersonal and problem-solving skills. We recognise that attracting and retaining a diverse, inclusive and collaborative workforce is key to our success as a business #Smarter together. We encourage development opportunities and career progression.

We offer:

·       Located close to public transport in a great central location

·       We offer hybrid-working and will consider other flexible working arrangements

·       A competitive remuneration package, with discretionary, performance-based incentives.

·       Paid parental leave

·       Employee support services

·       Regular pulse-checks and employee surveys

·       Commitment to your ongoing development, including on-the-job opportunities,

·       This is a Full-time, Permanent opportunity, based near the Perth CBD.