Virtual Advisor, Melbourne

2 weeks ago

Melbourne, Victoria, Australia Tesla Full time $60,000 - $180,000 per year

What To Expect
As a Virtual Tesla Advisor, you will be responsible for delivering seamless customer service throughout the entire customer journey across all our digital distribution channels. You have a relentless determination to succeed and are driven by the mission of Tesla to accelerate the world's transition to sustainable energy. You act as a pioneer for Tesla products, sharing your knowledge and building lasting relationships with our customer on the phone, Video Calls, via E-Mail or the Tesla Chat.

You are part of a larger virtual team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve outlined targets.

What You'll Do- To offer excellent customer service throughout the entire customer journey through all digital distribution channels (Phone, Inbound Outbound, Chat and Web Sales opportunities)
- Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla's product offering and answering questions
- Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI's
- Manage any incoming requests through our Tesla Chat and utilise the stream function in SMP/WDO
- Ensure close and tailored communication with customers at all touch points.
- To inform and educate professional on the phone, Video Calls via E-Mail or the Tesla Chat about Tesla at every opportunity.
- Effectively present and sell and support the delivery and installation the entire Tesla eco-system
- Provide the highest level of customer service throughout the full sales and delivery cycle, as well as continued support throughout ownership
- Ensure excellent customer service and individual solutions for our customer
- Help create, maintain and develop sales and delivery pipelines in line with expectations
- Maintain sales administrative duties and ensuring systems are up to date, as well as effectively managing all outbound activities and reporting.
- Carry out Virtual Consultations through Video Calls and be able to support the customer journey virtually
- Educate customers on all details of the purchase and delivery journey from initial contact through to delivery day
- Perform additional responsibilities as assigned to meet business needs
- Manage any additional duties to support wider business requirements.
- Provide customer service in line with Tesla expectations throughout the full sales and delivery cycle, as well as continued support throughout ownership
What You'll Bring- Experience in providing excellent customer service in a fast-paced environment.
- Confident in creating great conversations and relationships tailored to the customer's needs through digital distribution channels (Chat, E-Mail, Phone, Video Calls)
- Ability to thrive in a team-based environment and achieve common goals
- Great problem solving skills, and strong ability to take initiative and be proactive.
- Ability to effectively handle multiple priorities, organize workload, and meet deadlines
- Resilience, adaptability and a constant desire to develop
- Capable of working autonomously as well as in a team.
- Positivity, enthusiasm and a passion towards the mission of Tesla.
- Confident in learning and adapting to multiple technologies.
- Able to communicate, read, and write effectively in the English language on all levels
- Have the required language skills if required by our local markets
- Good knowledge of MS Office

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