Customer Experience Partner

9 hours ago

Kensington SA, Australia dd4558dc-078e-466e-b63a-f7ddfe4b676f Full time $60,000 - $80,000 per year

Req #3390

294 The Parade, Kensington SA 5068, Australia

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Job description

Posted Tuesday, 18 November 2025, 7:30 am

Who We Are:

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart & Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia's national footprint and OTR's history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia

The Role:

The Customer Experience Partner will be responsible for creating exceptional customer experiences from initial contact through post-purchase support. You will serve as a vital link between the company and our customers, ensuring a positive and memorable experience. Joining our rapidly expanding team offers significant opportunities for growth.

Special Requirement:

This team operates 24/7, and we're seeking someone who is comfortable and enthusiastic about working within this schedule.

5 days a week role, based in the Head Office, Adelaide.

Responsibilities:

You will handle incoming calls, emails, and chat requests from customers, providing accurate information and responding to inquiries, complaints, and requests in a timely and professional manner. You'll resolve customer issues by offering effective solutions or escalating them to the appropriate team when needed, all while maintaining a positive attitude and delivering exceptional service. In this role, you'll document customer interactions, follow up on outstanding queries, and continuously update your knowledge of company products, services, and policies to ensure you're always providing customers with the most accurate and helpful support.

What We Offer

  • Join a dynamic team at a renowned South Australian company, known for their innovation and outside-the-box thinking.
  • Be a part of the journey, with countless opportunities as we rapidly expand into a nationwide retail powerhouse.
  • Access to exclusive staff benefits via our OTR App.
  • Access to our free and confidential Employee Assistance Program (EAP).

About you:

  • 1 years of experience in a call centre or customer support.
  • Excellent communication skills are essential for the position. This includes the ability to speak clearly and professionally, listen actively, and convey information accurately and effectively.
  • Demonstrated ability to manage multiple priorities and work in a fast-paced environment.
  • Strong problem-solving skills, with the ability to think creatively to resolve customer queries.
  • Ability to work independently with a collaborative and proactive approach to work.
  • Ability to work collaboratively with cross-functional teams.

We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.

Please note: This role is being sourced by our internal Talent Acquisition team; therefore, we will not be accepting applications via external recruitment agencies.

Job details

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