Customer Service Manager

2 weeks ago

Gillman, South Australia Cochrane's Transport Full time $90,000 - $120,000 per year

About Us:

Proudly independent and family-owned, Cochrane's Transport is SA's leading express parcel and transport service provider.

With a fleet of 250 vehicles and turnover of $80m pa, we are one of SA's Top 100 Companies. We will celebrate 50 years in business in 2025.

We employ 300 staff across our Gillman head Office Depot and in our regional sites in Port Augusta, Whyalla, Port Pirie, Kadina, Clare, Berri, and Victor Harbor.

This network enables us to provide next-day express freight services to all South Australia (Metro and Regional), Broken Hill and Mildura.

Role Description:

We have a unique, rare and exciting opportunity for an experienced and passionate Customer Service Manager to join our team and help shape the future of our Customer Service Department.

Located at our purpose-built head office in Gillman, this is a key leadership role responsible for driving change, building team capability and ensuring the function provides a professional, fit for purpose and wholistic solution for our valued customers and clients.

Our ideal candidate is passionate about providing high-quality customer service solutions and driving a high-performance team.

Our next Customer Service Manager is motivated to grow and develop their career and possesses the technical knowledge and personal leadership skills required to help mentor and develop the customer service team to effectively meet and exceed their objectives.

About You:

  • Demonstrated experience in a Customer Service Leadership role, with strong people management skills.
  • A proven track record in Customer Service, with the ability to set goals and lead and develop others to meet performance expectations.
  • Strong problem-solving skills with an innovative and continuous improvement focus.
  • Responsiveness and the ability to 'think outside the square' in resolving operational matters.
  • Excellent time management and organisational skills.
  • Adaptability, with the capacity to work under pressure in a fast paced, challenging and high-volume environment.
  • Excellent communication, interpersonal, conflict and negotiation skills.
  • Strong skills in MS Office applications including Word, Excel and PowerPoint and Power BI.
  • Experience with managing change and implementation of CRM systems
  • Experience in the Transport Industry desirable, but not essential.

What we Offer:

  • A competitive salary package aligned with experience (including 13.5% Superannuation)
  • Career and development opportunities
  • Opportunity to join a dynamic growing top 100 SA business
  • An opportunity to build, shape and develop the function during a period of exciting growth and change.

If this sounds like you, then hit apply now

If you're keen to know more, please reach out to us via –

  • Customer Service

    2 weeks ago

    Gillman, South Australia United Office Choice Full time $40,000 - $60,000 per year

    Customer Service Team MemberUnited Office Choice is a South Australian owned office supplies company and is the largest independent dealer in the state. We are fiercely competitive on price and offer exceptional customer service combined with comprehensive stock holdings and well executed marketing programs.  With our head office in Adelaide and a...

  • Senior Manager

    2 weeks ago

    Gillman, South Australia Cochrane's Transport Full time $100,000 - $120,000 per year

    About Us:Proudly independent and family-owned, Cochrane's Transport is South Australia's leading express parcel and transport service provider.Recognised as one of South Australia's Top 100 Companies, we operate a fleet of 250 vehicles, generate an annual turnover of $80 million, and employ a dedicated team of over 300. With our headquarters in Gillman and...

  • Planning Manager

    3 days ago

    Gillman, South Australia Spendless Shoes Full time $90,000 - $120,000 per year

    Planning ManagerLocation: Adelaide Support Office (South Australia)Join The Shoe Group as a Planning ManagerWe are looking for an experienced and hands on Planning Manager to keep our top sellers stocked, streamline slow movers, and lead a dynamic team that delivers results. You'll combine strong financial planning with the practical, customer focused energy...

  • Planning Manager GILLMAN, ADELAIDE

    2 days ago

    Gillman, South Australia Spendless Shoes Full time $90,000 - $120,000 per year

    Planning ManagerLocation: Adelaide Support Office (South Australia)Join The Shoe Group as a Planning ManagerWe are looking for an experienced and hands on Planning Manager to keep our top sellers stocked, streamline slow movers, and lead a dynamic team that delivers results. You'll combine strong financial planning with the practical, customer focused energy...

  • Branch Operations Coordinator

    6 days ago

    Gillman, South Australia Steamatic PtyLtd Full time $90,000 - $120,000 per year

    Are you ready to take the next step in your career and lead a growing team with one of Australia's most trusted names in restoration services? Steamatic is seeking an experienced and motivated Branch Operations Coordinator to oversee the day-to-day operations of our Adelaide branch.This is an exciting opportunity for a hands-on leader who thrives in a...

  • Office Administrator

    2 weeks ago

    Gillman, South Australia Allmat Group Pty Ltd Full time $104,000 - $130,878 per year

    Company: Allmat Group Pty LtdLocation: Gillman, South AustraliaJoin Our Team at Allmat Timber & Building SuppliesAllmat ("All Materials") Timber & Building Supplies is seeking an organised and customer-focused Office Administrator & Customer Support Officer to join our growing team.If you're proactive, detail-oriented, and eager to learn, we'd love to hear...

  • Truck Driver and Warehouse Storeperson

    2 weeks ago

    Gillman, South Australia Sunherico Pty Ltd Full time

    Truck Driver / Warehouse StorepersonGillman, SAWe have an exciting opportunity for a Truck Driver / Warehouse Operator to join our growing transport and logistics team based in Gillman, South Australia. This full-time position offers variety across both driving and warehouse operations, supporting our commitment to delivering safe, efficient and reliable...

  • Online Store Pick Packer

    2 weeks ago

    Gillman, South Australia Spendless Shoes Full time $45,000 - $60,000 per year

    We are looking for a Pick Packer to join our team, available to work Monday to Friday. This is an exciting opportunity to become part of the Spendless team at our National Distribution Centre in Gillman, Adelaide.Enjoy full training in a fun & supportive environmentFull-time shifts available between Monday - FridayJoin Australia's most successful footwear...

  • Gas & Battery Site Support Officer

    6 days ago

    Gillman, South Australia AGL Full time $90,000 - $120,000 per year

    Join the change. Electrify your future We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy-and we'd like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find...

  • HR Truck Driver

    1 week ago

    Gillman, South Australia Cochrane's Transport Full time $60,000 - $80,000 per year

    About Us:Proudly independent and family-owned, Cochrane's Transport is South Australia's leading express parcel and transport service provider.We are proud to be one of South Australia's Top 100 Companies, operating a fleet of 250 vehicles and generating an annual turnover of $80 million. With a dedicated team of over 300 employees, our headquarters in...