ICT Senior Business Analyst

Employment Type: Permanent Full Time

Position Classification: Senior Analyst

Remuneration: $118,191 – $ Superannuation + Salary Packaging

Hours Per Week: 38

Requisition ID: REQ632760

Location: Sky Central

Closing Date: Monday 26th January, 2026

Shape the future of virtual care across one of NSW's largest health districts

Hunter New England Health is seeking an experienced and driven Senior Business Analyst – Audiovisual / Virtual Care to play a pivotal role in advancing audiovisual, telehealth and unified communications solutions across our district.

In this senior role, you will work in close partnership with clinicians, ICT teams, vendors and key stakeholders to analyse business needs, translate requirements into robust technical solutions, and ensure HNELHD remains at the forefront of virtual care innovation-supporting high-quality patient care and workforce collaboration.

About the role

Reporting within the ICT and Digital Health portfolio, you will provide expert business analysis and advisory support across audiovisual and virtual care initiatives, including audio, video and web-based conferencing platforms.

You will be responsible for ensuring solutions are fit-for-purpose, scalable, secure and aligned with NSW Health and HNE policies, while delivering an exceptional customer-focused service.

Key responsibilities

• Lead business analysis activities for audiovisual, telehealth and unified communications initiatives across HNELHD
• Engage with clinicians, business users and technical teams to capture, document and validate requirements
• Analyse user needs and technical specifications to design sustainable, contemporary virtual care solutions
• Support the implementation of new and replacement audiovisual and conferencing systems through consultation, project coordination and vendor liaison
• Provide expert advice on system capabilities, constraints, risks and opportunities
• Act as a key liaison between ICT, vendors, eHealth and local health services to improve service delivery and user experience
• Promote and model behaviours aligned with the HNE Health Values Charter, Excellence Framework and Closing the Gap strategy

About you

You are a senior-level business analyst with strong experience in audiovisual, unified communications or virtual care environments. You thrive in complex healthcare settings and are confident engaging with both technical and clinical stakeholders.

You will bring:

• Demonstrated experience working with enterprise audiovisual, videoconferencing and unified communications systems
• Strong understanding of underlying network technologies and system architectures
• Proven ability to analyse, document and translate business requirements into technical solutions
• Experience supporting ICT service delivery, system implementation and vendor engagement
• Excellent written, verbal and interpersonal communication skills
• Strong stakeholder engagement, collaboration and negotiation capabilities
• The ability to work autonomously, manage competing priorities and deliver outcomes in a fast-paced environment

Relevant qualifications or equivalent experience in ICT, business analysis or unified communications will be highly regarded.

Why Join Us?

At Hunter New England Health, you'll be part of a forward-thinking organisation committed to innovation, patient-centred care, and excellence in service delivery. You will have the opportunity to lead impactful technology initiatives and work with a supportive team dedicated to improving the health of our communities

• A commitment to sustainable healthcare – Together Towards Zero
• Accrued Days Off (ADOs) each month for full-time staff
• Four weeks annual leave (pro rata for part-time employees)
• Generous superannuation contributions
• Attractive salary packaging options
• Fitness Passport program
• Employee Assistance Program (EAP) for staff and family members
• Opportunities to collaborate with a wide range of clinical and non-clinical professionals

Need more information?

1) Click here for the Position Description

2) Find out more about applying for this position

For role related queries or questions contact Jennifer Rutherford on

Information for Applicants:

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit:

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit:

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD- for confidential support to ensure an equitable, barrier-free application process.

An eligibility list will be created for future temporary part time vacancies.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

Hunter New England Health employees may be eligible for a range of benefitssuch as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

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