Mental Health Support Officer

1 day ago

Charlestown NSW, Australia Lake Macquarie & Newcastle Suicide Prevention Network Full time $150,000 - $200,000 per year

Position Description – Mental Health Support Worker (Level 3.1 SCHADS)

Position Title: Mental Health Support Worker

Classification: SCHADS Award 2010 – Social and Community Services Employee Level 3.1

Employment Type: Part-Time – 12 hours per week

Reports to: CEO, Lake Macquarie & Newcastle Suicide Prevention Network

Location: Evolve Mental Health & Wellbeing Hub – Charlestown

Position Purpose

The Mental Health Support Worker will provide person-centred, recovery-oriented support to individuals accessing the Evolve Mental Health & Wellbeing Hub. The role focuses on promoting social connection, wellbeing, and help-seeking through engagement, referral, and community connection.

This position contributes to creating a welcoming, safe, and inclusive environment for people experiencing psychological distress, isolation, or reduced wellbeing.

Key Responsibilities

Client Support

  • Provide one-to-one and group-based support for individuals accessing the Hub.
  • Use lived and learned experience to offer empathetic, non-clinical support.
  • Assist clients in identifying strengths, goals, and relevant support services.
  • Maintain appropriate boundaries and confidentiality in all client interactions.
  • Support referral pathways to relevant mental health, community, and social services.

Community Engagement

  • Welcome and engage visitors, creating a safe and inclusive environment.
  • Support delivery of wellbeing activities, workshops, and community events.
  • Assist in promoting the Hub within the local community.

Administration & Reporting

  • Maintain accurate records and case notes in accordance with policy.
  • Contribute to evaluation processes, data collection, and reporting as required.
  • Work cooperatively within a small multidisciplinary team and attend supervision.

Workplace & Safety

  • Adhere to organisational policies, procedures, and the SCHADS Award.
  • Maintain awareness of personal safety and duty of care in all interactions.
  • Participate in regular team meetings and training opportunities.

Key Selection Criteria

Essential

  • Demonstrated experience or strong understanding of mental health and wellbeing support.
  • Ability to build rapport and work with individuals from diverse backgrounds.
  • Excellent communication and interpersonal skills.
  • Commitment to recovery-oriented and trauma-informed practice.
  • Ability to work independently and within a small team.
  • Competent computer and record-keeping skills.
  • Current Working With Children Check, Police Check, and First Aid certificate (or willingness to obtain).

Desirable

  • Completion of, or progress toward, a minimum level of Certificate IV in Mental Health, Peer Work, or Community Services.
  • Lived experience of mental health recovery or supporting someone experiencing mental health challenges.

Employment Details

  • Award: Social, Community, Home Care and Disability Services Industry Award 2010 (SCHADS)
  • Level: 3.1
  • Pay Rate (as of July 2025): $38.65 per hour + 11.5% superannuation
  • Hours: 12 hours per week (flexible roster, may include some evening or weekend work)
  • Tenure: Fixed-term 12 months or ongoing dependent on funding

Organisational Context

The Lake Macquarie & Newcastle Suicide Prevention Network (LMNSPN) is a community-based organisation focused on suicide prevention, mental health promotion, and wellbeing initiatives.

The Evolve Mental Health & Wellbeing Hub provides a safe, inclusive, and welcoming environment where people can access information, peer connection, and community-based mental health support.

Job Type: Part-time

Pay: $38.65 per hour

Expected hours: 12 per week

Work Location: In person

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