Technical Product Owner

Your Team 

The IT Asset Management team plays a pivotal role in shaping the Group's technology landscape. We define policy, streamline processes, and implement industry-leading tools to maximise asset utilisation and ensure compliance with regulated controls.

Our mission is to empower the Group to use its IT assets responsibly and efficiently—delivering strategies that optimise cost and utilisation, generate actionable insights across asset lifecycles, and proactively reduce risk. We collaborate with a broad network of stakeholders to uplift data accuracy, enhance visibility, and minimise operational risk across the ecosystem through key strategic tools.

At the heart of our work is a commitment to simplifying and elevating the customer experience—ensuring our solutions meet the evolving needs of the Group's customers with clarity and purpose.

This role sits within the IT Asset Management practice and works in close partnership with the Configuration Management team, driving cohesive outcomes and shared success.

The role: 

As the ITAM Technical Product Owner you will lead and define the vision and roadmap for the product in partnership with business stakeholders and product management to maximise delivery of business value and support benefits realisation. You will manage the day to day activities with the team working closely with the process, governance and engineering teams. 

Job Description: 

Ability and authority to ensure daily end-to-end delivery of IT Asset Management services for the Group: 

• Apply expertise to support prioritisation, balance trade-offs, and explore strategies to successfully achieve business outcomes

• Accountable for addressing impediments, driving decisions and resolving escalations

• Act as the voice of the business and translate this for the team

• Reviewing critical incident outage resolution results and responses and dispositions of failed changes due to issues related to the IT Asset Management systems 

• Mentoring the organisation of ITAM services, concepts, policies, and procedures  

• Formulate hypotheses to validate customer problems and define clear learning objectives that will inform product roadmap and prioritisation decisions

• Identify, articulate and manage risks and compliance across streams of work

• Lead and develop the product roadmap, and engagement with senior stakeholders/business units to manage the delivery of product roadmap

• Manage senior business and technical stakeholders to ensure that prioritisation is understood and agreed to

We're interested in hearing from people with  

• Strong experience working in a large, complex IT environment supporting financial institution

• Experience in Flexera, ServiceNow and other key ITAM tools/systems, is highly desirable 

• Risk Mindset – All Group employees are expected to proactively identify and understand, openly discuss and act on current and future risks

• Demonstrated stakeholder management experience 

• Ability to hold your own workshops and/or 1:1 trainings

• Experience with Agile methodology is desirable 

• Critical and analytical mindset

• Strong customer focus to ensure the Group is protected

Working with us: 

Whether you're passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.   

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.  

Here, you'll thrive. You'll be supported when faced with challenges and empowered to tackle new opportunities. We're hiring engineers from across Australia and have opened technology hubs in Melbourne and Perth. We really love working here, and we think you will too.  

If this sounds like the role for you then we would love to hear from you. Apply today

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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