Service Administrator

2 weeks ago

Mount Isa, Australia Cummins Talent Acquisition Full time $40,000 - $80,000 per year

You will make an impact in the following ways:

  • Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers. 
  • Job Creation & Service Scheduling
  • Service Reporting & Invoice Preparation
  • Customer & Technician Support
  • Assesses customers needs and gathers pertinent information 
  • Creates basic work orders in appropriate systems 
  • Provides some status updates to customers, as requested
  • Coordinating service administration support to ensure a timely completion of processes 
  • Manage service invoicing and close out service jobs
  • Raise, maintain, and receipt purchase orders and handle local purchasing
  • Perform accounts payable tasks
  • Process labour entries on repair work orders
  • Support WIP/PIP management in line with business KPIs
  • Collaborate with Customer Service Advisors to assist in service event processing

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