Enterprise Account Manager

Here at First Focus, we say we are Australia's best mid-market Managed Service Provider—and Cloudtango agrees. We've been ranked #1 MSP in Australia for eight years running, which is longer than a Barossa shiraz takes to age—except we're just getting started. With over 300 staff across Australia, New Zealand, the Philippines, India, and Ireland, we've been growing steadily for 15+ years. We're stable, focused, and still winning new clients faster than you can say "managed services."

We're a genuinely great place to work (ask anyone who's stuck around for more than a week). Our culture is dynamic, our leadership is solid, and we only hire the best—which is where you come in.

The perfect candidate for this new role will be instrumental in structuring their own role within our business as both a Senior Consultant and an Enterprise Account Manager. To suit this role, you will have substantial experience working with senior and C-level personnel within clients approaching 1000 seats, and possess consulting competence in areas including IT strategy design and execution, IT infrastructure, application specification, security, technology resourcing and operations.

We're looking for a senior IT professional who knows their way around enterprise clients like a local knows the best bakery in Adelaide. You'll wear two hats: Senior Consultant and Enterprise Account Manager. And yes, you get to shape the role yourself—no cookie-cutter templates here. This isn't a role where you inherit someone else's patch and keep the lights on. This is a chance to build something meaningful, with the autonomy to shape how you engage, consult, and deliver value to enterprise clients.

You'll be the trusted advisor to organisations approaching 1000 seats—working directly with senior stakeholders and C-suite execs to help them navigate complexity, scale securely, and align technology to strategy. You'll be hands-on, visible, and accountable. Not just managing relationships, but leading conversations that drive transformation.

We're looking for someone who's not afraid to challenge assumptions, rewrite playbooks, and push for better outcomes. Someone who knows when to lean into process—and when to bend it to serve the client. If you've ever said, "I want to make a bigger impact," this is the kind of role that lets you do exactly that.

• Building genuine relationships with clients (no fake smiles required)
• Creating partnerships that last longer than a summer romance
• Delivering on promises—because we don't do fluff
• Knowing when to follow the process and when to rewrite it
• Making a real difference, every single day

Requirements

We won't hit you with a laundry list. Just three non-negotiables:

• Proven success delivering at the highest level in a large MSP, MSSP, integrator, or similar
• Experience converting enterprise-scale opportunities and selling to the C-suite (yes, the big dogs)
• A track record of account management and farming (5+ years of making clients feel like VIPs)

Bonus points if you've got a sense of humour and values that align with ours. You'll find those on the First Focus About Us page.

Benefits

First Focus' values are based around keeping everyone informed, aligned, supported, and rewarding performance. We don't just talk culture—we live it. Here's what you get:

• Competitive package: 100% salary, 0% commission (we trust you to do the right thing)
  ‍- - Free access to Uprise: 1:1 coaching with qualified psychologists or counsellors
• Hybrid working arrangements—because life happens
• 1 paid study day per month/ 10 per year
• Reguler internal training + FastTrack mentor program
• MAD Council: equality, charity, environment—because we care
• Tesla company car option (yes, really—conditions apply)
• BYOD allowance: $40/month for your laptop or we will provide one (your choice)
• Regular social events, EOFY parties, Christmas shindigs
• Profit sharing* + loyalty bonuses*

We welcome neurodiverse candidates and encourage disclosure so we can tailor the experience to showcase your strengths. Ask for our Neurodiversity Statement—we'd love to support you.

If you're ready to join a team that's smart, supportive, and just the right amount of cheeky—apply now.