Claims Support Officer

• Be part of a supportive and collaborative team
• Join a global company with a great culture
• An opportunity to contribute to innovation initiatives and operational excellence

About the Opportunity

We are seeking a motivated and collaborative Claims Support Officer to support the ongoing performance and development of our operational team. This role provides an exciting opportunity to drive and contribute to a high-quality service delivery, operational efficiency, and a positive team culture.

This is truly an operations-focused role, where no job will be too small and where no two days will be the same – if you love variety and love to learn, then you will thrive in this role

Please note that this is a Brisbane-based position.

About You

You will have a background in insurance and will understand general insurance principles and industry practices to add value through:

• Building positive relationships and communicates clearly with team members, managers and stakeholders.
• Having high attention to detail and pride in delivering accurate, quality administrative work.
• Utilising systems effectively and is confident learning new platforms and tools (proficiency with Microsoft Office applications, particularly Excel, PowerPoint, SharePoint, and Visio).
• Working with basic data sets to identify insights or support reporting.
• Taking initiative, identifies improvements and contributes to more efficient processes.
• Problem-solving to deliver high-quality solutions.
• Provide operational support to TPA functions including invoicing, collections, and client account reconciliations.
• Support the preparation and delivery of client and performance reporting.
• Monitor and analyse data to identify trends, risks, and opportunities for performance improvement.
• Assist in the implementation of new processes and systems, including working with SMEs, documenting processes, developing communication plans, and supporting embedment activities.
• Contribute to compliance and regulatory requirements by supporting processes, identifying risks, and participating in continuous improvement initiatives.
• Engage with internal and external stakeholders to support integration, efficiency, and effective service delivery.
• Undertake all other duties as required.
• Contributing to a positive, inclusive and collaborative team culture.

Key Responsibilities

• Provide operational support to TPA functions including invoicing, collections, and client account reconciliations.
• Support the preparation and delivery of client and performance reporting.
• Monitor and analyse data to identify trends, risks, and opportunities for performance improvement.
• Assist in the implementation of new processes and systems, including working with SMEs, documenting processes, developing communication plans, and supporting embedment activities.
• Contribute to compliance and regulatory requirements by supporting processes, identifying risks, and participating in continuous improvement initiatives.
• Engage with internal and external stakeholders to support integration, efficiency, and effective service delivery.
• Undertake all other duties as required.
• Contributing to a positive, inclusive and collaborative team culture.

About Crawford

Crawford is the world's largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.

Crawford offers services across the entire claim lifecycle – from 'first notification of loss' through to litigation for a wide variety of clients by providing the following services:

• Loss adjusting – property, major and complex loss, catastrophe response
• Third party administration (Crawford TPA is a Lloyd's accredited provider)
• Forensic accounting including business interruption expertise
• Cyber response
• Managed repair services (Contractor Connection)
• Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)

To learn more about Crawford, please visit

Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.

It is the policy of Crawford that all successful employees consent to a national police check.

Interested? Please submit a short cover letter explaining why you are suitable for the role along with your resume.