Front Office Duty Manager

Description

About Us

IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good. 

The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.

What's the job?  

As Front Office Duty Manager, you will oversee all aspects of Guest Services operations to ensure a unique and memorable guest experience that brings the brand to life. You'll lead, motivate, train, and develop your team to operate at peak efficiency while maintaining high service standards. Your responsibilities include ensuring all colleagues are trained in systems, security, cash handling, and quality procedures; conducting and participating in daily operations meetings to prepare and support the team; and maintaining a strong awareness of Workplace Health and Safety policies. You will work closely with the Security Department to maintain a safe environment for both guests and staff. In the absence of the Resort Manager, you will be responsible for supervising the overall hotel operation, including restaurants, bars, and events. Additionally, you'll monitor guest feedback from various channels to implement detailed action plans, liaise with the Front Office Manager to manage VIP guest schedules, and oversee the night audit and financial reporting functions. You will also drive financial performance through upselling initiatives, ensure safe and accurate cashiering procedures, and manage labour costs in alignment with budgets and business demands.

Salary range $75,000 - $85,000 (exlcu. superannuation)

What we need from you 

Completed Tertiary Studies in Hotel Management or Business Degree 

Minimum 3 years' related management experience in 5 star, luxury hotel industry. 

Flexibility - night, weekend and holiday shifts are all part of the job 

Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to 

Fluency in the local language - extra language skills would be preferred 

Strong interpersonal skills both written and verbal 

Literate and tech-savvy - knowledge with PMS specifically opera is a must 

You'll have a current clean driver's license 

Able to travel on boats without sea sickness 

Certification – QLD Responsible Service of Alcohol Certification 

About you

We are looking for enthusiastic and professional team players who knows how to deliver great service and exceed colleague & guest expectations. Ideally, you will have experience in a similar role, have excellent communication skills, have a positive and friendly attitude that is engaging to other colleagues and leaders and be able to provide a high-level of service excellence. Tertiary education at the diploma level (or higher) within Hotel Management or related field is highly desirable.

What you can expect from us 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

For our InterContinental Hayman Island team, we offer: 

World class colleague facilities including excellent subsidised villa accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields. 

An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more. 

Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training, and optional courses. 

IHG Australia's myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand's most popular retailers. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

Please visit Careers - InterContinental Hayman Island [link removed] for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQ's. We also invite you to learn more by following our social channels: Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers

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