Lead Product Designer

2 weeks ago

Sydney, New South Wales, Australia Brainfish Full time $104,000 - $130,878 per year

Brainfish is redefining the future of AI customer experience with next-generation Ambient AI agents that leverage computer vision and contextual intelligence to provide seamless, automated assistance for software products. Our technology goes beyond traditional chatbots, creating intuitive, real-time AI support experiences for businesses worldwide.

Job Description

As our first Lead Product Designer, you will take a strategic and hands-on role in shaping the design vision of our AI-powered platform. You'll establish our design practice, craft intuitive experiences, and ensure every customer interaction with Brainfish feels seamless and impactful.

Key Responsibilities

  • Partner with cofounders and product leadership to define the design vision and principles for AI-driven automation.
  • Lead end-to-end design for core product initiatives — from research and ideation through to polished, high-quality interfaces.
  • Be the voice of the user, conducting interviews, usability testing, and ongoing feedback loops to deeply understand customer workflows.
  • Build and maintain a scalable design system and component library to support velocity and consistency.
  • Collaborate closely with engineers to ensure designs are implemented with precision and delight.
  • Drive a strong understanding of information architecture, interaction design, and user journeys across the company.

What We're Looking For

  • 7–10+ years of product design experience with a strong portfolio of shipped products.
  • Proven experience leading design in fast-paced 0-1, SaaS or AI/ML product environments.
  • Deep understanding of UX, interaction design, and design systems.
  • Ability to conduct and synthesize user research into actionable design decisions.
  • Strong proficiency in Figma (and familiarity with prototyping/motion tools a plus).
  • Exceptional communication skills, able to present design rationale to cross-functional stakeholders.
  • Comfortable balancing high-level strategy with hands-on execution.
  • Curious about and eager to incorporate AI into your design workflows — from ideation and prototyping to content and visual exploration — to supercharge creativity and productivity.
  • Passion for shaping the future of AI-powered customer experiences.

What's in it for you

  • Competitive salary
  • Generous equity options (ESOP) – shape the future of AI with us.
  • Opportunity to define and lead the design direction in a high-growth AI startup.
  • Hybrid work model with a mix of in-office collaboration and remote flexibility.
  • A chance to be an integral part of a team that values collaboration and innovation.

Your success in this role will directly influence company growth and customer satisfaction. If you thrive at the intersection of design, technology, and AI innovation, we'd love to hear from you.

We're excited to see the unique qualities and perspectives you can bring to our team.

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