Customer Service

2 days ago

Wodonga, Victoria, Australia Visy Full time $60,000 - $80,000 per year

About the Opportunity

Reporting to the

Team Leader - Customer Service & New Work

, you'll play a key role in managing customer orders, providing updates, and coordinating with production, dispatch, and sales teams to ensure smooth delivery and exceptional service.

This hands-on role is ideal for someone who thrives in a fast-paced manufacturing environment, enjoys problem-solving, and takes pride in building strong relationships with customers and colleagues alike.

Key Responsibilities

  • Provide timely and accurate order updates to key accounts, ensuring clear communication on order status and delivery schedules.

  • Act as the main point of contact for customer order queries and coordinate resolution across Production, Dispatch, and Sales.

  • Support onboarding new products through the New Work Department.

  • Prioratising

artwork and tooling with suppliers to meet production schedules.

  • Ensure

accurate

order

specif

cations

and documentation are captured.

  • Coordinate cross-departmental input (production, sales, despatch) for

seamless

product launch.

  • Contribute to continuous improvement projects to enhance processes and customer satisfaction.

  • Collaborate closely with internal teams to achieve delivery on-time, in-full (DIFOT) outcomes.

  • What You Will Bring to the Team

  • Previous experience in customer service, order management, or administration (manufacturing environment preferred).

  • Strong stakeholder management and communication skills.

  • Exceptional attention to detail and organisational skills.

  • Ability to prioritise tasks in a fast-paced environment.

  • Proficiency in Microsoft Office (Excel, Outlook, Word).

  • Experience in the packaging or printing industry will be highly regarded

.

What

you'll

love when you join us:

  • Access to a range of health, wealth, and lifestyle services and discounts.

  • Employee Assistance Program (EAP) support.

  • Opportunities for further training and career advancement within the company

  • Ready to make a difference? Apply now and be a key player in shaping our future

You will be required to meet Visy's employment criteria which will include a criminal history check.

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

These roles are only open to candidates currently residing in Australia with full working rights.

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