Customer Service

5 days ago

Wodonga, Victoria, Australia Velflex Imports Full time $45,000 - $65,000 per year

Position Title: Customer Service & Sales Support

Location: Wodonga VIC

Position Type: Full-time

Be the friendly face of our brand and make a real impact on our customers' experience

Velflex is a trusted name in the industry, delivering high-quality products and exceptional service to our clients. We are looking for a Customer Service & Sales Support professional to join our Wodonga team. This is a fantastic opportunity for someone who is passionate about building strong client relationships, thrives in a fast-paced environment, and wants to be part of a supportive, dynamic team.

Position Summary:

The Customer Service & Sales Support  plays a vital role in delivering excellent customer service and supporting clients throughout their journey with Velflex. This role involves establishing and nurturing strong client relationships, processing orders efficiently, and assisting customers with inquiries. The ideal candidate is detail-oriented, proactive, and passionate about providing top-notch service, ensuring client satisfaction at every step.

Key Responsibilities:

Customer Relationship Management:

  • Build and maintain positive relationships with existing clients to foster loyalty.
  • Actively grow the client base by following up on leads provided by the Internal BDM.
  • Check in with clients after orders to ensure satisfaction and address any feedback.
  • Escalate unresolved issues or dissatisfaction to the Operations Manager for quick resolution.

Customer Service and Support:

  • Provide clients with prompt and professional responses to general inquiries, offering expert sales advice and support.
  • Educate customers on the best practices for placing orders and using the website.
  • Assist customers with accessing and navigating the website, ensuring a smooth online experience.
  • Proactively guide customers to ensure their needs are met and help them find the best solutions.

Sales and Order Processing:

  • Accurately prepare and deliver quotes for client job requests within a 1-hour deadline, ensuring set margins are maintained.
  • Process client sales orders within 1 hour, maintaining a high level of accuracy.
  • Follow up with clients promptly after each order to confirm satisfaction and address any concerns.
  • Educate customers on best practices for submitting artwork files, ensuring designs meet production standards.
  • Use Adobe Illustrator to check quality of client artwork files when needed.

Data Accuracy and System Maintenance:

  • Ensure all client orders are accurate and entered promptly into NetSuite.
  • Maintain and update customer records in NetSuite, ensuring data integrity and accuracy.
  • Process online orders quickly and accurately, keeping customer information up to date.

Qualifications:

  • Proven experience in customer service, sales support, or account management.
  • Strong communication skills and a passion for helping customers.
  • Ability to work in a fast-paced environment while meeting tight deadlines.
  • Excellent attention to detail and a focus on accuracy.
  • Experience with CRM systems (NetSuite preferred) and data entry.

  • Customer Service

    3 weeks ago

    Wodonga, Victoria, Australia & Hanson Group Pty Full time

    About usLawrence & Hanson is Australia's most recognised electrical wholesaler. Our heritage is strong. Since 1886 we have been supplying electrical products to customers across multiple market sectors, including residential, commercial and industrial. We have a national network of over 150 branches providing quality products, backed by expert advice,...

  • Retail: Customer Service

    3 weeks ago

    Wodonga, Victoria, Australia Telstra Full time

    OverviewEmployment Type: PermanentClosing Date: 8 Oct 2025 11:59pmJob Title: Telstra Retail: Customer Service & Sales ConsultantAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey and by identifying the products and...

  • Retail: Customer Service

    3 weeks ago

    Wodonga, Victoria, Australia Telstra Full time

    OverviewEmployment Type: PermanentClosing Date: 8 Oct 2025 11:59pmJob Title: Telstra Retail: Customer Service & Sales ConsultantAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey and by identifying the products and...

  • Food Service Assistants

    1 week ago

    Wodonga, Victoria, Australia Tallangatta Health Service Full time $44,000 - $95,000 per year

    About the RoleFood Service Assistants are an integral part of the Hotel Services team at Tallangatta Health Service, providing nourishing meal, snack and beverage options to consumers in our Residential Aged Care and Acute settings.As a Food Service Assistant, you will assist with the preparation, delivery and serving of meals according to individual dietary...

  • Environmental Service Assistant

    1 week ago

    Wodonga, Victoria, Australia Tallangatta Health Service Full time $40,000 - $60,000 per year

    About the RoleEnvironmental Service Assistants hold a critical role in maintaining a clean and safe environment at Tallangatta Health Service.As an Environmental Service Assistant you will conduct general cleaning functions across our staff and consumer facilities to ensure a safe, comfortable and hygienic environment. This will include vacuuming, mopping,...

  • Customer Service Manager VIC

    4 weeks ago

    Wodonga, Victoria, Australia Toll Group Full time

    Join to apply for the Customer Service Manager VIC role at Toll Group About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we...

  • Retail: Part Time Customer Service

    4 weeks ago

    Wodonga, Victoria, Australia Telstra Part time

    OverviewTelstra is hiring We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. Our Wodonga store is hiring a Retail Consultant to join the team on a part time basis. Working in a Telstra Retail...

  • Retail: Part Time Customer Service

    4 weeks ago

    Wodonga, Victoria, Australia Telstra Part time

    Overview Telstra is hiring We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. Our Wodonga store is hiring a Retail Consultant to join the team on a part time basis. Working in a Telstra...

  • Telstra Retail: Part Time Customer Service

    4 weeks ago

    Wodonga, Victoria, Australia Aboriginal Health Council of Western Australia Part time

    Employment TypePermanentClosing Date21 Sept 2025 11:59pmJob TitleTelstra Retail: Part Time Customer Service & Sales Consultant WODONGAJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...

  • Telstra Retail: Part Time Customer Service

    4 weeks ago

    Wodonga, Victoria, Australia Aboriginal Health Council of Western Australia Part time

    Employment TypePermanentClosing Date21 Sept :59pmJob TitleTelstra Retail: Part Time Customer Service & Sales Consultant WODONGAJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...