Casual Customer Relations Officer

5 days ago

Albury New South Wales, Australia Albury City Council Full time $45,000 - $65,000 per year

Working at AlburyCity is not just a job, you are connected to something much bigger.

Every position, every person, every department is here for our community and to make a difference to where we work, live and play. We are here to learn, to grown, to achieve and to create genuine connections within our community.

The Position

To provide customer service excellence with a commitment to continuous improvement, a true understanding of our customers' needs and an attitude and desire to serve each customer with efficient, responsive and friendly service.

About us

We are the facilitator of a thriving, resilient and liveable city full of opportunities, and the custodians of an environment like no other. We ensure Albury is a great place to live, work and invest. 

Qualifications & experience

  • Customer Service Training or equivalent relevant work experience.
  • Experience in a customer service role.
  • Experience in a broad range of administrative functions.

Tasks & responsibilities

  • Provide customer service excellence to our diverse community across our multi contact channels environment; being telephone, face to face & online.
  • Quickly identify our customers' needs and ensure the information provided is transparent, open and delivered in a timely manner in accordance with legislation and Council policies.
  • Maintain confidentiality of Council information obtained during your employment.
  • Perform a range of customer service tasks efficiently and simultaneously.
  • Liaise and problem solve with other sections of Council where required to provide the relevant information to the customer.

Hours

Based on a 35-hour week, working on a casual basis, with actual days and times to be negotiated with the supervisor, with no RDO.

Benefits

Live and work in a culture rich location minutes from the Murray River, just a short drive to one of Victoria's best wine regions and with the ski fields so close you will be zooming down the mountains in under two hours.  

Our employee benefits include professional development and flexible working conditions. Our conditions of employment support equal opportunities and an ethical, diverse, and inclusive workplace. 

We also recognise and value your priorities beyond work. It's important to us that you have a sustainable work–life balance, so we offer flexible working arrangements, a nine-day fortnight (full-time staff) and a range of leave options and support programs.

AlburyCity is committed to being a child safe organisation by creating cultures, adopting strategies and taking action to empower children. We work hard to keep them safe from harm because child safety is everyone's responsibility.

This role closes on the 16th of November 2025. Should you require any further information for this role please email Maree Bice on  or call on

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