Commercial Performance Manager, E-Commerce

• Oversee strategic priorities within our Qantas Loyalty Retail team
• Design and deliver commercial frameworks to assist with E-Commerce objectives
• Permanent, full-time role based at Mascot Head Office

Qantas has always been dedicated to going above and beyond for their customers – both in the air, and on the ground and at Qantas Loyalty; we're a huge part of that commitment. By taking the time to recognise and reward our members, we build stronger relationships with the people who matter most.

As the
Commercial Performance Manager, E-Commerce,
you will facilitate the prioritisation, optimisation and development of the business priorities and strategic opportunities across the Retail Tribe. You will support Retail to deliver continuous partner and product innovation, develop our protect and grow strategy, provide better stronger commercial outcomes across the E-Commerce team in order to deliver against our key objectives. You will also be responsible for identifying and prioritising business opportunities to support the Head of E-Commerce and their teams.

The Commercial Performance Manager will work closely with the E-Commerce leadership team to play a key role supporting the ongoing performance of Qantas Marketplace and Qantas Wine to extract additional commercial value for E-Commerce and its partners by providing analysis, insights and decision support to the team. You will require advanced commercial modelling skills to inform strategic decision making and commercial outcomes to support the growth and strategic objectives of the commercial teams and the broader Retail team.

This role involves managing various business stakeholders and communicating effectively at an executive level. Core to this commercial leadership role is collaboration and partnering with the team of E-Commerce Managers, Commercials Managers, Product Managers, Marketing Managers, Insights Managers and Finance Managers to drive commercial leadership in the development of business strategies, lead opportunity development to deliver on commercial projects and negotiations which are critical to achieving the Partnerships OKRs.

What You'll Bring

• 7-10+ years' experience in complex corporate environments with exposure to strategy formulation and execution, commercial finance & performance and management consulting
• Significant experience supporting business performance
• Tertiary qualifications in Business, Accounting and CPA/CA/CFA qualified
• Strong analytical ability to model complex commercial constructs
• Exceptional stakeholder engagement skills and ability to effectively engage at executive levels
• Extensive experience in developing approved investment cases.
• Direct involvement in negotiation, deal structuring and due diligence.
• Strategic thinking skills with strong commercial and financial acumen
• Ability to manage multiple competing priorities and work under pressure
• Experience leading multi-disciplinary teams

Why Qantas?

You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel:

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Be a part of something special and play your part in the Qantas story – apply today

Applications Close: Friday 28th November 2025