Salesforce Business Analyst

3 days ago

Melbourne, Victoria, Australia CloudApps Consulting Full time

Senior Salesforce Business Analyst

We're seeking a Senior Salesforce Business Analyst to join our client on an initial 6-month daily rate contract

Working closely with the Product Owner, you'll play a pivotal role in defining business needs, bridging data and technology, and driving initiatives that deliver meaningful and measurable outcomes. This role is ideal for a business analyst who's passionate about turning complexity into clarity and enabling customer-centric innovation through Salesforce and data-driven insights.

Key Responsibilities

  • Partner with the Product Owner to define and deliver business and data requirements across multiple workstreams
  • Support the delivery of key initiatives such as Customer 360, Single View, and AI-powered reporting and analytics
  • Analyse, document, and improve processes across Contact Centre, Chatbot, and Retail Help environments
  • Work within a Jira-based Agile framework to translate business goals into actionable user stories and acceptance criteria
  • Contribute to the design of data foundations, reporting strategies, and technology solutions that enhance the customer experience

About you?

  • 10+ years' experience as a Business Analyst, ideally with exposure to Salesforce ecosystems
  • Proven background in data and reporting initiatives, including data warehouse and data lake environments
  • Experience across customer engagement platforms, AI solutions, or data-driven transformation programs
  • Strong analytical, documentation, and stakeholder management skills
  • Ability to collaborate across business and technical teams in a fast-paced, agile delivery environment
  • A passion for using data and technology to drive smarter, more connected customer experiences

Apply

If you can demonstrate the above, hit apply now or contact CloudApps Consulting on / to find out more.

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