Remediation Specialist

1 week ago

Parramatta Park, Queensland, Australia QBE Full time $104,000 - $130,878 per year

Primary Details

Time Type: Full timeWorker Type: Employee

  • Location: Parramatta
  • Type: Permanent, full time
  • Hybrid role, Happy to talk flexible working

The opportunity

Join our dynamic team as a Remediation Specialist, where you'll play a key role in identifying and resolving customer issues. You'll have the opportunity to analyse customer and policy data and contribute your expertise to ensure seamless resolutions under the Customer Remediation Program (CRP). If you're passionate about making a real impact and driving positive change, this is the role for you

Your new role

In this role you will:

  • Actively participate in customer remediation projects by identifying potential issues and executing appropriate fixes in adequate timeframes
  • Independently manage manual remediation projects and provide subject matter expertise in relation to potential fixes and remediation plans.
  • Prepare and release remediation letters and process refunds for customers
  • Prepare reports and provide business trends and feedback to create efficiencies in workflow
  • Actively participate in system User Acceptance Testing (UAT) and perform Production Verification Testing (PVT) as required.
  • Assist customers, agents, brokers, with enquiries and concerns regarding remediation
  • Investigate, resolve or escalate all remediation-related complaints in a timely manner
  • Service our customers' needs in a professional, empathetic and personable manner

About you

To be successful in this role you will:

  • Experience in similar role and ideally insurance experience.
  • Strong customer service experience.
  • Experience using multiple systems/applications & Microsoft office skills
  • Able to manage and execute project tasks in adequate timeframes
  • Excellent verbal and written communication skills

About QBE

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let's make it happen

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

  • 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
  • Life Leave, supporting the life events we all experience, leaving your annual leave for rest
  • Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
  • 18 weeks' gender-equal flexible leave for all new parents, including paid super
  • Voluntary super contributions and company matching
  • Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
  • A range of discounts on insurance products, car hire, hotels, goods and services

Rewards & Recognition

We value our employee's experience with us and are proud to have been recognised for the following awards:

  • 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program
  • 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
  • 2021 LinkedIn Top Employer & HRD Employer of Choice
  • 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
  • Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
  • Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
  • Family Friendly Workplace accredited employer since 2021

Apply now

APPLY NOW and let's make it happen

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at

Skills:

Analytical Thinking, Complaint Management, Compliance Training, Critical Thinking, Customer Service, Customer Value Management, Intentional collaboration, Managing performance, Marketing, Process Improvements, Product Lifecycle Management (PLM), Risk Management, Stakeholder Management, Strategic Management, Team ManagementApplication Close Date: 21/09/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

  • Youth Mental Health Neuropsychology Expert

    5 days ago

    Parramatta Park, Queensland, Australia beBeeClinical Full time $44,496 - $55,344

    Neuropsychology Specialist for Youth Mental HealthThis position requires a skilled professional to lead comprehensive neuropsychological assessments, diagnoses, and interventions for young people with complex mental health challenges and neurodevelopmental disorders.Main Responsibilities:Conduct diagnostic evaluations for IDD, ADHD, SLD, and ASD in complex...

  • Youth Mental Health Specialist

    6 days ago

    Parramatta Park, Queensland, Australia beBeeClinical Full time $55,090 - $68,700

    We are seeking a highly skilled Clinical Neuropsychologist to join our multidisciplinary team in Western Sydney.About the Role:Deliver expert, compassionate care through comprehensive neuropsychological assessment, diagnosis and intervention for young people with complex mental health challenges and neurodevelopmental disorders.Conduct diagnostic assessments...

  • Youth Mental Health Specialist

    5 days ago

    Parramatta Park, Queensland, Australia beBeeNeuropsychologist Full time $16,616 - $27,344

    Specialised Neuropsychological Care LeadShape young lives through high-quality, evidence-based neuropsychological care, leading assessment and cognitive remediation in youth mental health.Collaborate within a dedicated, multidisciplinary recovery team to make a significant difference in youth mental health.Deliver expert, compassionate care through...

  • Electronics Technician

    2 weeks ago

    Parramatta Park, Queensland, Australia beBeeElectronics Full time $60,000 - $80,000

    Technical Service SpecialistWe are seeking a motivated and skilled Technical Service Specialist to join our team. In this role, you will be responsible for providing on-site remedial and preventative services on a wide range of electro-mechanical devices.Key Responsibilities:Service, maintain, and install equipment located within our venues, clubs, and...

  • Young People Mental Health Specialist

    6 days ago

    Parramatta Park, Queensland, Australia beBeeClinical Full time $43,928 - $53,658

    Transform Lives Through Neuropsychological Expertise">Deliver comprehensive neuropsychological care to young people with complex mental health challenges and neurodevelopmental disorders.Conduct diagnostic assessments, provide tailored evaluations, and lead cognitive remediation programs.Collaborate closely with multidisciplinary teams, schools, and...

  • Field and Desktop Specialist

    5 days ago

    Parramatta Park, Queensland, Australia beBeeTechnical Full time $90,000 - $110,000

    Trucell is seeking a seasoned professional to fill the role of Field and Support Desk Technician.About the PositionAs a key member of our technical team, you will be responsible for providing expert technical support to our Business Development Manager based in Western Australia.You will also be required to attend to jobs locally, ensuring high-quality...

  • Remediation Specialist

    4 days ago

    Parramatta, New South Wales, Australia QBE Insurance Full time $104,000 - $130,878 per year

    Primary DetailsTime Type: Full timeWorker Type: EmployeeLocation: ParramattaType: Permanent, full timeHybrid role, Happy to talk flexible workingThe opportunityJoin our dynamic team as a Remediation Specialist, where you'll play a key role in identifying and resolving customer issues. You'll have the opportunity to analyse customer and policy data and...

  • Remediation Specialist

    2 weeks ago

    Parramatta, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee- Location: Parramatta- Type: Permanent, full time- Hybrid role, Happy to talk flexible working The opportunity Join our dynamic team as a Remediation Specialist, where you'll play a key role in identifying and resolving customer issues. You'll have the opportunity to analyse customer and policy...

  • Client Connect Specialist

    1 week ago

    Parramatta, Australia Australian Unity Full time

    **About Remedy** Remedy Healthcare is a leading provider of integrated healthcare for those who choose to live and age well at home. Our experienced team, work together to deliver high quality healthcare services, to everyday Australians. With services tailored for in home, community, virtual and Telehealth settings. At Remedy Healthcare we partner with...

  • Client Connect Specialist

    2 weeks ago

    Parramatta, New South Wales, Australia Australian Unity Full time $60,000 - $80,000 per year

    Job description:Our Opportunity to youThe Client Connect Specialistsits within the Client Connect team, a service designed to ensure timely contact and engagement of referrals and individuals with the right Remedy Healthcare clinical program.This is a 12-month fixed term full-time role based out of our Parramatta office, with the flexibility to work from...

  • Uws Operational Risk Specialist

    6 days ago

    Parramatta, Australia HSBC Full time

    Some career choices have more impact than others. We’re looking for progressive minds who are driven and forward-thinking, who are open to different ideas and cultures, who can connect with customers and colleagues and who’ll work with courageous integrity every day. As an HSBC employee in Australia, you’ll have access to tailored professional...

  • Surveillance Officer

    1 day ago

    Parramatta, Australia Charterhouse Full time

    **Parramatta / WFH** **Initial 12-month contract** **Pays $150 P/H + Super** NSW Government Agency is looking for a Surveillance Officer to join their team in Parramatta. The Surveillance Officer will be responsible for leading highly complex or specialist surveillance activities on nominated contract works for the administration of road, bridge and/or...

  • Specialist, Bank Reconciliations

    1 week ago

    Parramatta, Australia Link Group Full time

    **Overview** In your role of Specialist for Bank Reconciliations, you will be responsible for the preparation, review and maintenance of accurate and timely reconciliations of bank accounts. You will act as a point of escalation for the team and enable a highly performing team by working closely with the Team Leader by providing coaching and support. **Key...

  • Construction Manager

    4 days ago

    Queens Park, Australia VINCI Full time

    Freyssinet Australia are currently looking for a Construction Manager to join our WA Remedial Division where you will be reporting to the WA Remedial Manager. You will be responsible for the operational fluency of all projects based in Western Australia. The mission of the WA Construction Remedial Manager is accountable for delivering projects successfully...

  • Technical Support Specialist

    2 weeks ago

    City of Parramatta Council, Australia beBeeTechnical Full time $60,000 - $80,000

    Job Title: Technical Support SpecialistWe are seeking a highly motivated and organized Technical Support Specialist to join our team. As a key member of our technical services team, you will provide on-site remedial and preventative services on a wide range of electro-mechanical devices, ensuring excellent service delivery and building positive customer...

  • Ato Reporting Analyst

    2 weeks ago

    Parramatta, Australia Link Group Full time

    **Overview** This role is primarily responsible for executing ATO reporting obligations of the Retirement & Superannuation Solutions business unit of Link Group, to ensure that reporting to the ATO on behalf of Link Group’s superannuation clients is complete and accurate **Key Accountabilities and Main Responsibilities** - Ensuring that reporting to the...