Customer Success Manager

1 week ago

Sydney, New South Wales, Australia One Stop Warehouse Pty Ltd Full time $90,000 - $120,000 per year

Have SaaS experience? We need you

Hey there, tech-savvy people-person

Have real experience working in SaaS? Then let's talk.

We're looking for a Customer Success Manager to support our awesome customers using GreenSketch – our solar design SaaS platform that's shaking up the renewable energy space across Australia

Who We Are:

We're OSW, one of Europe's fastest-growing solar distribution companies. Alongside delivering high-quality solar gear, we've developed GreenSketch – a clever SaaS tool that makes solar system design fast and frustration-free.

Now, we're growing – and we want a SaaS-savvy, customer-happy hero (that's you) to help us scale our impact even further.

What You'll Be Doing:

  • Be the main point of contact for solar installers using GreenSketch
  • Onboard new users and train them on the platform (virtually – or occasionally in person)
  • Host and manage engaging webinars to educate, inform, and connect with target audiences.
  • Deliver compelling public presentations and speeches at industry events, conferences, and company functions.
  • Troubleshoot problems like a pro and escalate when needed
  • Understand customer needs and proactively guide them to success
  • Promote new features and ensure adoption
  • Track customer health and reduce churn
  • Share feedback with the dev team to help make the platform even better

You Must Have:

  • 2+ years of direct experience in Customer Success or Account Management within a SaaS company
  • Confident explaining software tools and digital workflows to customers
  • Clear communication skills and a proactive, can-do attitude
  • Comfortable with CRMs and remote communication tools
  • Bonus points if you've worked in solar or a technical industry – but not essential

What's In It For You:

  • Full-time, permanent position
  • Monday to Friday schedule
  • Be part of the renewable energy boom
  • Work with an experienced, international, and passionate team

Sound like you?

Apply today and help solar professionals across Europe get the most out of GreenSketch. Let's make clean energy simple – and sketch a brighter future together.

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