Sales Team Leader – Customer Success Team

9 hours ago

Loganholme, Queensland, Australia The Microbiomics Group Pty Ltd Full time $120,000 - $180,000 per year

Company Overview:

The Microbiomics Group (TMG) leads the way in Natural Ingredient development and supply, microbiomics and commercial production of probiotics and synbiotics, and blends for technical ingredients for the FMCG, animal and human supplement space. TMG is committed to scientific excellence and innovation, commercialising its globally awarded breakthrough scientific discoveries across three corporate brands/divisions.

The Position:

Full Time

Salary commensurate with experience and skills.

Reporting to the Chief Commercialisation Officer, this full-time role is based in Brisbane HQ. The Sales/Customer Success Team Leaderplays a pivotal role in driving the success of TMG's group companies in driving growth and revenue whilst also building the value of our valued commercial clients — including distributors, brand partners, contract manufacturers, and formulation clients. We are seeking an experienced Sales Team Leader with exceptional skills and experience to join our team.

Key Responsibilities:

  • Lead and mentor a world-class Customer Success team, fostering a culture of scientific excellence and proactive partnership.
  • Serve as the principal strategic partner for premier global brands, guiding them from initial pilot to commercial success.
  • Drive the commercial engine of our customer base, owning KPIs for satisfaction, retention, and revenue expansion.
  • Architect and scale global customer success operations, from onboarding and order management to distributor enablement.
  • Act as the bridge between science and commerce, translating complex R&D outcomes into compelling, market-ready solutions for our partners.
  • Champion the voice of the customer within the business, providing structured feedback to shape the future of our product and R&D pipeline.
  • Develop and implement sophisticated customer engagement strategies, including technical education, commercial reviews, and pipeline monitoring.
  • Cultivate and expand key accounts, identifying and capitalizing on opportunities for upselling and new applications.
  • Standardize and professionalize all customer-facing documentation and collateral, creating a seamless and high-quality customer experience.
  • Master our CRM (Odoo) to deliver data-driven insights, reporting on key metrics and informing leadership on market trends and opportunities.

Qualifications:

  • 5+ years in Customer Success, Account Management, or Technical Sales (within nutraceuticals, functional foods, or biotechnology helpful but full product training will be given).
  • Excellent communication skills — capable of translating technical information into customer-friendly narratives.
  • Exceptional attention to detail and comfortable in managing complex multi-party projects (distributors, internal operation teams, brand owners).
  • Proficiency in CRM systems (e.g., HubSpot, Odoo) and project tracking tools.
  • Experience leading small teams in high-growth, science-based environments.
  • Bachelor's degree in Life Sciences, Food Science, Biotechnology, or Business management highly regarded
  • Strong understanding of synbiotics, probiotics, and functional ingredient supply chains highly regarded.

Invitation to Apply:

TMG employs on character and experience. We look for people who are excellent communicators and team players. This role suits a scientifically literate, commercially driven communicator who thrives on helping others succeed. You'll bridge science and business — ensuring every TMG partner feels educated, supported, and empowered to scale our next-generation innovative ingredient and synbiotic technologies into global markets.

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