Assistant Deployment Technician

2 weeks ago

Sunshine Coast, Australia Queensland Health Full time

**Role responsibilities**:

- Provide timely support to clients, with support from supervisor, using eHealth incident management processes to ensure agreed Service Levels are maintained.
- Undertake activities identified to deliver the WSR program including run up, configuration, deployment and installation of devices as per documented work instructions and under supervision.
- Provide basic ad-hoc support (on-site and remote) to Queensland Health sites as required under direction.

You will be assessed on your ability to demonstrate the following key capabilities, knowledge and experience. Within the context of the responsibilities described above under 'Key Responsibilities', the ideal applicant will be someone who can demonstrate the following:

- Ability to deliver quality ICT support to clients, with an emphasis on prioritising tasks under supervision.
- Ability to gain competence to identify and resolve minor information technology related problems within defined Service Level Agreements.
- Interpersonal skills and personal qualities that facilitate the development of good working relationships and enhance the provision of quality client service in a team environment.
- Sound oral and written communication skills to follow system documentation and work instructions.
- Ability to learn ServiceNow and ITIL Service Management processes (primarily request / CMDB / asset management).

**Specific Working Conditions**:

- It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment (Health Employment Directive No. 01/16):

- measles, mumps, rubella (MMR)
- varicella (chicken pox)
- pertussis (whooping cough)
- hepatitis B
- Reasonable travel as negotiated may be a requirement of this position.
- Provide support to other localities and teams as directed by the Project Lead or DPT Manager's.
- An open 'C' class driver's licence is desirable.

**Benefits of working with eHealth Queensland**:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

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