Corporate Hospitality Operations Manager at CBUS Super Stadium

GEMA Group, Australia's premier event and catering company, has an exciting and rare opportunity to step into our venue Corporate team. With over 40 years' experience in the food and beverage industry, GEMA Group understands commitment and integrity to our clients, but most of all, the promise to provide quality -time and time again.

The GEMA Group prides itself on its people and its culture, holding an industry reputation for a team of likeminded, enthusiastic professionals, who love what they do

The opportunity…

A unique opportunity currently exists for an experienced and energetic Corporate Hospitality Operations Manager to join the GEMA Group's CBUS Super Stadium team. Someone seeking to align themselves with our core values; you will be both embraced and challenged to be your best you.

The role of Corporate Hospitality Operations Manager is a one-of-a-kind gig. This role is responsible for overseeing operational aspects of corporate hospitality within a premier stadium environment focusing on the seamless planning, execution, and delivery of exceptional corporate experiences. You will also provide leadership and direction to the casual operations team across CBUS Super Stadium. This exciting opportunity also has the opportunity to be apart of and assist with the operations of Major events across South East Queensland including the Brisbane International Tennis, Pacific Airshow and Gold Coast 500 to name a few

The Corporate Hospitality Operations Manager focuses on building robust operational frameworks and maintaining strong client relationships through consistent, high-quality delivery, which is crucial to the venue's reputation and operational success.

Key Responsibilities..

Event Planning and Execution:

• Lead the end-to-end operational planning and execution for corporate hospitality events, from initial setup to post-event breakdown.
• Coordinate with internal departments (e.g., catering, facilities, security) and manage external vendors to ensure all logistical requirements are met efficiently.
• Oversee on-site event operations, proactively resolving issues to ensure a seamless and high-quality experience for corporate clients.

Performance & Quality Management:

• Implement and maintain rigorous standards for service quality, presentation, hygiene, and cleanliness across all corporate hospitality areas.
• Monitor operational performance and guest feedback to identify areas for improvement, implementing strategies to enhance efficiency and elevate the client experience.
• Ensure all services and facilities meet and exceed client expectations and contractual obligations.

Team Leadership and Development:

• Lead, train, and motivate the corporate hospitality operations team, fostering a culture of professionalism, teamwork, and a commitment to excellence.
• Provide clear direction, support, and performance feedback to ensure the team achieves its operational goals.
• Manage staffing levels and resource allocation to meet event demands effectively

Client Relationship Management:

• Serve as a key operational point of contact for corporate clients, building and maintaining strong relationships based on trust and reliable execution.
• Work closely with clients to understand their operational needs and ensure their expectations are met or exceeded during events.

Financial Management:

• Manage operational budgets, focusing on cost control, resource optimisation, and expense management for corporate hospitality functions.
• Analyse operational data to identify opportunities for increased efficiency and profitability without compromising quality.

IMS Compliance:

• Champion the standards outlined in the company's Integrated Management System (IMS).
• Ensure all operations strictly comply with IMS guidelines for quality, safety, and environmental management.
• Participate in and contribute to regular IMS audits and reviews as required.

A bit about you..

• Proven experience in corporate hospitality or event operations management, preferably within a stadium or large-scale venue environment.
• Strong understanding of IMS, Quality, Safety, and Environment policies and procedures, with a commitment to ISO standards.
• Demonstrated leadership and team management abilities, with the capacity to inspire and guide a team towards operational excellence.
• Exceptional organisational, logistical, and problem-solving skills with a keen eye for detail.

Gema Group is a business built on great people where teams enjoy a flexible work environment and work life balance is considered essential.

If you are genuinely passionate and love the thrill of delivering events with Australia's best events team, then please contact us today