Help Desk Coordinator

3 hours ago

Brisbane, Queensland, Australia Lime Recruitment Full time $60,000 - $90,000 per year

Help Desk Coordinator

Contract for 12 months | Brisbane CBD + WFH

We're working with a leading Queensland government client to recruit an experienced Help Desk Co-ordinator. In this role you will be responsible for managing, triaging, and co-ordinating technical support and issue resolution for Microsoft Dynamics 365 CRM and Power Platform applications, including Power BI Reporting.

Key Responsibilities:

  • Co-ordinate the intake, tracking, and resolution of CRM, Power Platform, and Power BI-related tickets using ITSM tools (e.g., ServiceNow, Freshdesk, Jira Service Management).
  • Assign tickets to appropriate support tiers (L1, L2, L3) and escalate as needed.
  • Monitor ticket queues to ensure SLAs are met.
  • Act as the first point of contact for users (both internal & external stakeholders) experiencing issues with Dynamics CRM, Power Platform apps (Power Apps, Power Automate), and Power BI reports/dashboards
  • Provide basic troubleshooting support for Power BI reports, including access issues, data refresh problems, and visualisation errors.
  • Communicate clearly with users about ticket status, workarounds, and timelines.

What we're looking for?

  • Diploma or Bachelor's in IT, Business Systems, Data Analytics, or related field (or equivalent experience).
  • ITIL Foundation certification (preferred)
  • Familiarity with Microsoft Dynamics 365 Customer Engagement (Sales, Service, Marketing).
  • Working knowledge of Power Platform tools:
  • Power Apps (Model-Driven / Canvas)
  • Power Automate (Flows)
  • Power BI (report troubleshooting, basic report creation/maintenance)
  • Understanding of user access management in Azure Active Directory.
  • Exposure to ticketing systems (e.g., ServiceNow, Zendesk, Jira)

Why apply through Lime Recruitment?

Enjoy two pay runs per week without contractor fees. As a Queensland-owned agency, we offer personalised service and are a Tier 1 supplier to the Queensland Government. Awarded Australia's top-performing small agency in 2021 and 2022, with a finalist spot in 2023. Partner with Lime for genuine, experienced, friendly recruiters dedicated to securing the best opportunities for you. Apply now or contact James Ferguson-Phillips on or to find out more

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