Senior Customer Service Officer

• Lead frontline services and support your community through high-quality customer care and smart service solutions
• Step into leadership — manage a committed team, resolve complex enquiries, and shape service excellence in a supportive local government setting
• Attractive remuneration package of between $1,218.03 – $1,612.01 per week
• Generous benefits including 5 weeks of annual leave, long service leave after 5 years, flex leave arrangements, and more

About us:

Walgett Shire Council proudly serves a diverse and unique region in the heart of outback New South Wales rich in history and natural beauty. Life in Walgett Shire offers the best of outback living—open skies, a strong sense of community, and endless opportunities to explore.

For more information about Walgett and the Lightning Ridge area, please click here.

At Walgett Shire Council we have a people-first culture. Safety, our people, and service to the community are at the core of everything we do. We are looking for passionate and committed professionals who are aligned with our core values: Respect, Integrity, Ethical Conduct, Courage, Honesty, Accountability, and Responsibility.

About the role:

Walgett Shire Council is seeking a dedicated and experienced Senior Customer Service Officer to lead our front-line service delivery and support our community with professionalism and care. In this key role, you'll manage a small team, handle complex and escalated enquiries, and ensure the smooth operation of our customer service and records functions. With a focus on delivering consistent, high-quality service across all channels, you'll be instrumental in upholding Council's values and commitment to community engagement.

This is a fulltime position working business hours from the Council Chambers in Walgett NSW.

This is a critical role for a Council that is committed to transparency, teamwork, and delivering positive outcomes for the community.

About you:

• Proven experience delivering professional, solutions-focused customer service across phone, email, and in-person interactions
• Strong conflict resolution and de-escalation skills to manage complex or sensitive enquiries
• Demonstrated ability to lead and support a small team in a busy front-office environment
• Sound knowledge of records management principles with a focus on compliance, privacy, and accuracy
• Excellent interpersonal and communication skills with the ability to build effective relationships across all levels
• Certificate IV in Customer Service, Business Administration, or a related field, and at least three years' experience in a high-volume service or administrative setting

At Walgett Shire Council, we understand that not every candidate will meet every criterion — your passion and potential matter most to us.

The full position description can be viewed by clicking here.

What we offer:

• A highly competitive salary of between $1,218.03 – $1,612.01 per week plussuperannuation
• Relocation assistance and the possibility of subsidised housing to support your transition to the region
• Salary Packaging options to maximise your take-home pay
• Generous benefits, including 5 weeks of annual leave and long service leave after 5 years
• Flex-time arrangements, promoting a healthy work/life balance
• Professional development opportunities to support your growth and success
• Employee Assistance Program available to support you and your family through all life's challenges
• Exceptional working conditions within a family-friendly and supportive environment

How to apply:

Applications must address the selection criteria and include a cover letter and current CV. Applications that do not meet these requirements will not be considered.

Further information regarding the online application process may be obtained by contacting Council's People and Culture Team via email

Please Note: All correspondence regarding your application status and interview will be sent to you via email.

Closing date for applications:

Applications close at 9.00am on Thursday, 30 October 2025.

Council reserves the right to close, withdraw or extend vacancies without prior notice.

Walgett Shire Council is proud to be an equal opportunity employer, committed to fostering diversity and inclusion in our workplace. We encourage applications from people with disabilities, culturally and linguistically diverse persons, members of the LGBTQIA+ community, veterans, and Aboriginal and Torres Strait Islander peoples.