Senior Customer Service Officer

Department: Northern CPPYJ

Location:
Walgett, NSW, AU, 2832

Req ID: 78938

Senior Customer Service Officer

Location: Walgett Community Service Centre

Ongoing, Full Time Opportunity

Grade 3/4: $84,659 - $92,701 pa plus superannuation and annual leave loading

Your role

The Senior Customer Service Officer (SCSO) will provide crucial high-level support to the Community Service Centre with responsibility for various key administrative functions. Core accountabilities include reception, mailbox and invoice management, minute taking, liaising with various stakeholders, and working across a number of databases and systems.

The SCSO is responsible for supporting the administration team to meet team goals with an emphasis on ensuring the effective and efficient payment of invoices to service providers. The SCSO is also responsible for supervising & organising one or more key CSC administrative functions on a day-to-day basis while providing support to the Service Support Manager and Casework teams.

What you'll do

• Oversee or provide administrative and clerical support to CSC workers in an efficient and effective manner.
• Foster and maintain teamwork in the CSC administrative team.
• Establish and maintain administration systems to assist management with compliance of WH&S and security policies and procedures.

What we're looking for

• Experience in working in a high-pressure team environment delivering services to vulnerable clients with a high level of communication and relationship skills.
• Ability to work independently and collaboratively.
• Competency with a range of relevant technology and software applications.
• Ability to interpret policies, standards and procedures and act with a high level of integrity whilst maintaining a high level of confidentiality.
• You will be exposed to highly sensitive matters that at times you may find confronting so the importance for confidentiality and self-care is very important.

Appointments are subject to reference checks and the following pre-employment checks:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Download the role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career.

• Flexible, autonomous work environment.

• Competitive pay and conditions.

• Training and development opportunities to build and maintain capabilities.

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

• Tell me about the most you've ever done to obtain information to better understand a customer. What did you do? How did the information improve your service?

• Please provide an example of your ability to work independently on a piece of work that required you to work to tight deadlines with a strong attention to detail. Describe the situation, task, actions you took and the outcome.

Applications close 30 November 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Julianne Carroll on or at

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Ashlee Roberts via email as a preference to or on

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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