Business Manager

Are you ready to step into a world of challenges, growth, and boundless opportunities?

Look no further – our vibrant Northside Psychology firm, nestled through the heart of Canberra, is seeking a talented Business Manager to join their dynamic team. With a proven track record of delivering exceptional customer focussed solutions, we're on the hunt for a star who can help us elevate our services to new heights.

Northside Psychology has an enthusiastic, energetic and team focused environment who promote working together in a cohesive manner. Northside Psychology believe in respectful positive relationships and strong working partnerships in the workplace and in the community. As a team, Northside are focused on providing the highest quality client-centred care. Everything they do is client-centred and underpinned by their guiding values.

Northside Psychology who is respected business in the Psychology industry, is currently looking for an experienced Business Manager to join their team.   Reporting directly to Managing Director, this role focuses on the smooth running of the office which includes Staff Management, Budget & Administrative Requirements of the business in addition to supporting the managing director It is an operational role responsible for co-ordinating and performing the day-to-day clinic operations, payroll/HR tasks required to keep the business running smoothly.

Tasks include, but are not limited to:

• Leads and manages administration and support staff.
• Onboarding, offboarding and under performance management.
• Oversees workplace health and safety.
• Administration duty roster.
• Change management.
• Pro-active strategic business and administrative planning.
• Consistent implementation of Practice Policies, Processes, Procedures and Systems.
• Identifies opportunities, formulates plans and drives business growth.
• Adheres to budgets, monitors income and expenses.
• Reports Business KPIs weekly, analyses and utilises data to successfully lead and manage the administrative team.
• Ensuring all Practice programs consistently run at maximum capacity.
• Chairs Team Meetings and oversees the varied practice programs.
• Develops and implements policies and procedures for quality improvement, to enhance efficiency and mitigate risks.
• Administrative management.
• Oversees daily practice operations, including appointment scheduling, billing procedures and timely debt collection.
• Maintaining accurate payroll records for employees in compliance with relevant legislation and company policies;
• Liaising with payroll and accounts to ensure accuracy of batch payments and payroll;
• Ensuring all payroll-related data such as hours worked, leave accruals and benefits are accurately recorded and updated;
• Maintaining and overseeing leave processes;
• Other HR/Payroll administrative tasks as required, including written communications regarding changes to employment.
• Coordinating marketing and community engagement initiatives.
• Providing the main point of contact for all payroll queries across the business' branches;
• Overseeing the business' risk management practices as they relate to administration;
• Management of the business' insurances, leases, repairs and maintenance and other administrative commitments;
• Providing administrative support to senior management and others as required.
• Proactively identifies and implements training needs.
• Ensures administrative manuals updated.
• Organising repairs and maintenance and liaising with landlords as required.

Skills and experience:

• Demonstrated experience in a similar position;
• Highly developed leadership and management kills Strong knowledge of HR, payroll processes, regulations and best practices;
• Previous experience in a health environment;
• High level computer skills (MS Office suite & accounting software);
• Exceptional communication and interpersonal skills;
• High level customer service skills;
• Ability to handle confidential information with the utmost integrity and discretion;
• Strong work ethic and shows initiative;
• Excellent time management and organization skills with a demonstrated ability to work effectively under pressure and meet deadlines;
• Able to work as part of a team as well as autonomously.
• Experience working with Medicare.
• Experience with the NDIS is beneficial .

How to apply:

If you believe you have the skills to excel in this role and are excited by a challenge, please forward your application to 

Please note, only successful applicants will be contacted.