Day Hospital Administrator

Monash IVF Group are leading the future of reproductive careAt Monash IVF Group we're trying to change the way society thinks and acts in relation to their fertility. We're removing stigmas, empowering people to make better decisions and to take action earlier. Ultimately, we are trying to improve everyone's chance of having a family.

The reality is, we know starting a family isn't always easy. It can take real bravery by our patients, and a lot of empathy and support from our Monash IVF Team. That's why it's so important that the people we select to join our team are genuinely compassionate and caring, and truly want to make a difference. If this sounds like you, read on.

About our state-of-the-art Day HospitalBroadwater Private Day Hospital, one of our flagship facilities, is located on the Gold Coast and opened in mid-2023. This state-of-the-art day hospital specializes in a variety of surgical specialities, including General Surgery, Gynaecology, IVF, Ophthalmology, Paediatric Dental, and Plastic Surgery.

A role with unique responsibilities

Day Surgery Administrators have a very important role in Broadwater Private Day Hospital. You will be the first-person patients meet when they enter the hospital. With exceptional service, underpinned by compassion, empathy and attention to detail, you will directly enhance the experience of patients undertaking fertility/gynaecology, ophthalmology, paediatric dental and plastics procedures.

The position will require some flexibility with variable hours (between the hours of 6am and 5pm), with full-time and part-time opportunities available.

Your responsibilities will include:

• Triaging incoming calls, emails, and responding to patient enquiries
• Managing patient bookings, admission paperwork and the flow of patients through the day hospital each day
• Performing Health Fund Checks as required
• Managing the collection of excesses/co-payments, daily banking, receipting and reconciliation
• Accurate data entry into the patient management system, FYDO
• Providing general administrative support to the team
• Delivering best-in-class service to all patients

Are you the ideal candidate for us?

The Day Hospital Administrators will be sensitive to the needs of patients and will support their wellbeing through timely and considered communication. Ideally you will bring the following:

• ​Knowledge of medical terminology
• Previous health administration experience
• Previous experience with Private Health Funds, medical billing and receipting
• Excellent telephone manner
• Exceptional computer and IT skills
• Experience using FYDO (advantageous) and Microsoft Office Suite (essential)
• Strong attention to detail
• Ability to work cohesively within a multi-disciplinary team
• Superior time management skills with proven ability to multitask
• A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create.

Why work with us?At Monash IVF Group, we are more than just a workplace - we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Our state-of-the-art facilities in Broadwater, provide an inspiring environment where cutting edge technology meets compassionate care.

Monash IVF Group values each and every one of our employees

Leading
the evolution of care also means caring for our people. We ensure all employees
feel included, supported and valued. Being part of the Monash IVF Group gives
you access to many benefits, including the following:

• A Learning & Development Framework that supports your professional development
• Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial.
• Discounts on MIVFG fertility and ultrasound services
• Paid IVF Leave
• Paid Parental Leave - 12 weeks plus superannuation
• Access to Fitness Passport Gym Membership

If you're ready to join the brave leaders of reproductive care, please follow the link below.

Closing Date: Wednesday 8th October (if not filled prior)

Bella Pileggi

HR Coordinator

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