Duty Manager

17 hours ago

Mona Vale NSW, Australia Pittwater RSL Full time $60,000 - $80,000 per year

Duty Manager – Pittwater RSL Club

Pittwater RSL Club is seeking an experienced and motivated Duty Manager to join our dynamic team. This is an exciting opportunity for a proactive leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.

As a Duty Manager, you will play a key role in overseeing daily operations, supporting staff, and ensuring the highest standards of service across all areas of the Club. You will act as an ambassador for Pittwater RSL, setting the benchmark for professionalism and customer care.

Key Responsibilities

  • Drive and maintain exceptional customer service standards, fostering strong relationships with members and guests.
  • Supervise and support staff, including delegation of duties, roster management, approval of overtime, and staff training.
  • Report any operational issues, incidents, and customer feedback promptly to senior management.
  • Maintain a visible presence on the floor to ensure smooth and efficient operations across all departments.
  • Provide input on gaming operations, staffing needs, security, promotions, and general operational improvements.
  • Ensure compliance with NSW RSA and RCG legislation, Workplace Health & Safety, Self-Exclusion policies, and other regulatory requirements.

About You

  • Strong leadership skills with the ability to motivate and guide a team toward excellence.
  • Exceptional communication and interpersonal skills.
  • Proven ability to manage time effectively and resolve issues promptly.
  • Experience in staff training and performance management.
  • A hands-on approach with the ability to delegate and work collaboratively.

Requirements

  • Previous experience in a similar role within the hospitality or club industry is essential.
  • Availability to work a rotational roster with a mix of days, nights, and weekends, including public holidays.
  • Current NSW RSA qualification (mandatory).
  • Current NSW RCG qualification (mandatory).
  • Advanced RCG qualification (desired).
  • First Aid certification (desired).
  • Comprehensive understanding of relevant legislation and compliance requirements.

What We Offer

  • Full-time position with competitive remuneration aligned with experience and the Registered and Licensed Clubs Award 2010.
  • Staff perks including discounts on food and beverage, free parking, and access to staff meals.
  • Supportive team environment and ongoing professional development.
  • Opportunities for career progression within a respected community-focused Club.

Applications close Friday, 5th December at 5:00 PM.

Ready to take the next step in your career? Apply now and join a team that values leadership, service excellence, and community.

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