Front Office Supervisor- BIG4 Perth Midland Tourist Park

5 days ago

Midland, Western Australia Hampshire Property Group Full time $60,000 - $80,000 per year

Located 20km from Perth CBD, BIG4 Perth Midland Tourist Park is located on the edge of the picturesque Swan Valley wine region. The park offers a range of accommodation options to suit every budget.

About Us

Hampshire Property Group is a family-owned business operating residential land lease communities, holiday parks, and mixed-use communities across Australia since 2006. Guided by our values – Respect, Accountability, Collaboration, Innovation, and Quality & Customer Focus – we're committed to creating memorable experiences for guests and residents while ensuring sustainable, high-quality operations.

Are you an experienced customer service leader with a passion for hospitality and tourism?

Big 4 Midland Tourist Park is seeking a dedicated Front Office Supervisor to join our team and play a key role in ensuring our guests and residents enjoy a seamless and memorable experience.

About the Role

As the Front Office Supervisor, you'll support the Park Manager with the day-to-day operations of our busy holiday park. You'll lead by example, ensuring the smooth running of our reception and administration functions, coordinating staff, and delivering outstanding service to our valued guests. This hands-on role combines customer service, administration, and team leadership, with plenty of variety in your day.

Key Responsibilities

  • Oversee front office operations including reservations, arrivals and departures
  • Lead and support the reception team to deliver a high standard of service
  • Manage customer enquiries, feedback, and complaints professionally
  • Ensure daily reconciliations, cash handling, and data entry are accurate and timely
  • Assist the Park Manager with staff rostering, payroll support, reporting and supplies
  • Maintain communication with housekeeping and grounds staff to ensure smooth park operations
  • Uphold company policies, procedures, and workplace health & safety standards

About You

We're looking for a motivated and professional leader who brings:

  • Strong leadership skills with the ability to support and motivate a team
  • Previous experience in a similar hospitality, tourism or accommodation role (holiday parks, hotels, resorts, or similar)
  • Reservation System Experience e.g., Newbook/RMS preferable
  • Excellent communication and interpersonal skills with a customer-first mindset
  • Strong computer literacy with booking/reservation systems and accounting processes
  • Exceptional organisational skills and attention to detail
  • A flexible, hands-on attitude – willing to step in and help where needed

How to Apply

If you're ready to bring your skills and enthusiasm to a dynamic role, we'd love to hear from you Submit your application today. Only shortlisted candidates will be contacted.

Recruitment Agencies

Please note that we will not accept unsolicited resumes from Recruitment Agencies. No fees will be payable to any third party in respect of any candidate introduced without our prior written agreement.

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