Patient Experience Officer

Your role at St John of God Midland Hospital

St John of God Midland Hospital is seeking a motivated and customer-focused Patient Experience Officer to join our team on a permanent part-time basis (38 hours per fortnight). In this role, you will provide high-quality administrative and liaison support to the Patient Experience Team, helping to drive initiatives that enhance the overall patient journey.

You will work closely with internal stakeholders across the organisation to support the implementation of strategies aimed at improving patient care and satisfaction. If you are organised, proactive, and passionate about making a positive impact on patient experiences, we would love to hear from you.

The Position

• Collaborate with internal stakeholders on initiatives to improve patient experience.

• Provide support to the Patient Experience Coordinator with the management of feedback.

• Promote positive feedback to caregivers in consultation with Nurse Unit Managers and Heads of Departments.

• Enter complaints data into Riskman and entry to the complaints trackers

• Engage in opportunities to inform patient experience improvement strategies based on analysis of data.

• Perform general administrative duties including data entry, filing, word processing, scanning and photocopying.

• Maintain accurate and timely records of patient experience feedback into electronic systems such as 'RiskMan' and other trackers to enable meaningful interpretation of data.

• Assist in providing timely responses to Ministerial requests.

• Compliance with the legal and ethical requirement to maintain patient confidentiality.

• Ongoing commitment to update skills and seek learning opportunities in complaints management and patient experience.

• Assist with monthly reporting.

• All other reasonable duties as directed by the relevant Manager/Supervisor.

Position Requirements

The successful candidate will possess high-level interpersonal, communication, and negotiation skills, with a willingness and ability to provide constructive feedback. You will have a demonstrated ability to develop and maintain effective relationships with a broad range of stakeholders, supporting collaboration and engagement across teams.

Strong organisational skills and the ability to work independently while managing competing priorities are essential. Proficiency in Microsoft Office applications, including Word, Outlook, and Excel, is required, along with a high level of general computer literacy.

Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Salary: $74,627 to $78,011 pro rata, plus 12% superannuation

• Permanent part time position 38 hours per fortnight

• Discounts on hospital services & private health insurance

• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:

  • Novated leasing 

  • work related expenses

  • self-education and

  • additional superannuation

• Free on-site parking

• Access to fitness and wellbeing benefits through Fitness Passport

• Innovative Professional Development opportunities

• A welcoming and supportive culture

• A healthy work-life balance through flexible work options, additional purchased leave & well-being programs

All applicants are asked to submit a covering letter (of no more than two (2) pages) demonstrating how you meet the above position requirements

For enquiries contact Natalia Marais, Patient Experience Coordinator on

If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process.

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.