Customer Service Consultant

2 weeks ago

Joondalup, Australia RAC WA Full time $60,000 - $80,000 per year

RAC is one of WA's most iconic and trusted brands dedicated to supporting over 1.4 million members with their enquiries and providing the most value for their membership

We are currently on the lookout for experienced customer service and sales consultants to join our inbound call centre teams in Joondalup and West Perth to support current and potential members with motor insurance products and roadside assistance services.

This full-time opportunity commencing in
September
, will consist of an average of 37.5 hours per week, scheduled on a rotational roster that starts after the 5-8 week training period. The rostered hours are:

  • Monday - Friday between 7.00am - 8.30pm
  • Saturday – Sunday 8.30am-5pm

Within this role you will:

  • Be the first point of contact for our members, assisting them with any queries, changes or support they may need in relation to a range of RAC products and services.
  • Provide efficient and friendly support to 50-60 members daily, to understand their individual needs and recommend RAC products and services that best suit their lifestyle and preferences
  • Develop your knowledge of RAC products and Services through a full time training and upskilling program, allowing you to support a larger range of members
  • Confidently navigate multiple technology systems while simultaneously providing support and having engaging conversations with members

What will you bring to this role?

  • Demonstrated experience in a customer service role - if you've worked in a role with KPIs or targets this would be considered highly advantageous
  • Excellent communication and comprehension skills and understand how to connect with people from all walks of life
  • You're a natural problem solver and can think on your feet to find suitable solutions
  • You thrive under pressure, adapt quickly to change, and maintain composure in fast-paced environments

Benefits include but are not limited to:

  • Hybrid working
  • Choice of office location (Joondalup or West Perth) - Both easily accessible via public transport
  • Staff discounts + bonus incentives + shift penalties
  • Paid parental/carers leave
  • Active Social club with organised events and retail discounts
  • Volunteering days
  • EAP services

If you're seeking a career, not just a job, and want to make a meaningful impact in your community,
apply now
RAC reserves the right to close this vacancy without notice.

  • Sales Consultant

    2 weeks ago

    Joondalup, Australia beBeeCustomerService Full time $40,000 - $80,000

    Job Overview:This role offers a dynamic and supportive environment where you can develop your skills and knowledge as a customer service and sales consultant. You will be responsible for providing exceptional service to customers, identifying their needs, and achieving sales targets.Key Responsibilities:Deliver outstanding customer serviceIdentify customer...

  • Customer Service Consultant

    2 weeks ago

    Joondalup, Australia Royal Automobile Club of WA Full time $60,000 - $80,000 per year

    RAC is one of WA's most iconic and trusted brands dedicated to supporting over 1.4 million members with their enquiries and providing the most value for their membershipWe are currently on the lookout for experienced customer service and sales consultants to join our inbound call centre teams in Joondalup and West Perth to support current and potential...

  • Customer Service Consultant

    3 weeks ago

    City Of Joondalup, Australia RAC WA Full time

    RAC WA Joondalup, Western Australia, AustraliaJoin or sign in to find your next jobJoin to apply for the Customer Service Consultant role at RAC WARAC WA Joondalup, Western Australia, Australia2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Consultant role at RAC WAGet AI-powered advice on this job and more exclusive...

  • Sales and Consultant Service Consultant

    2 days ago

    Joondalup, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Telstra Retail: Full Time Customer Service

    6 days ago

    Joondalup, Australia Telstra Business Technology Centre Perth South Full time

    **Employment Type**:Permanent **Closing Date**:20 Aug 2025 11:59pm **Job Title**:Telstra Retail: Full Time Customer Service & Sales Consultant JOONDALUP **Job Summary** As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store...

  • Customer Sales Consultant

    2 weeks ago

    Joondalup, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Sales & Service Consultant

    6 days ago

    Joondalup, Australia Royal Automobile Club of WA Full time

    Casual Sales & Service Consultant - Full time, paid training starting 19th June - 14th July - Flexible shift options - Joondalup and West Perth locations with hybrid working Our Sales and Service contact centre support over 1 million RAC members providing exceptional member experiences every day. At the heart of it all, helping members through breakdowns,...

  • Retail: Full Time Customer Service

    2 weeks ago

    Joondalup, Australia Telstra Full time

    This is a Telstra Retail: Full Time Customer Service & Sales Consultant JOONDALUP role with Telstra based in Joondalup, WA, AU == Telstra ==Role Seniority - juniorMore about the Telstra Retail: Full Time Customer Service & Sales Consultant JOONDALUP role at TelstraEmployment TypePermanentClosing Date4 Oct 2025 11:59pmJob TitleTelstra Retail: Full Time...

  • Storage Consultant

    2 weeks ago

    Joondalup, Australia Storage King Full time

    Part time | No late nights or Public Holidays - Competitive hourly rate | Monthly and Quarterly bonuses - Full training | Free uniform and parking | Discounted Health Insurance **About us**: Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and friendly culture across our store network which currently includes...

  • Store Consultant

    2 weeks ago

    Joondalup, Australia National Storage Full time

    **Permanent Full-Time Role** **Customer Service, Administration and Operational Tasks** **No Nights, Sundays or Public Holidays for a Great Work/Life Balance** **About Us**: Established in 2000, National Storage is one of Australasia’s largest self-storage providers, tailoring self-storage solutions in 200+ storage centres across Australia and New...