Operations Manager

Join the Executive Team at
Stamford Plaza Melbourne
as our
Operations Manager.
About Stamford Hotels And Resorts
Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group's portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally, and is involved in the development of high end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

About The Role
A unique opportunity has arisen to join the iconic Stamford Plaza Melbourne as an Operations Manager, reporting to the Deputy General Manager.

This is a key leadership role in overseeing the day-to-day operations of the hotel, with a primary focus on the Front Office and Food & Beverage departments. Your primary objective is to ensure a seamless, high-quality guest experience from check-in to dining, while driving team performance, operational efficiency, and service excellence.

You will work closely with department heads to uphold brand standards, enhance guest satisfaction, and lead a culture of accountability and continuous improvement. This role requires strong leadership, attention to detail, and a hands-on approach to managing service delivery across both guest-facing and back-of-house functions.

Core Requirements Of Your Role
Leadership & Team Management:

• Lead, motivate, and support the Front Office and Food & Beverage Managers and teams to deliver consistently high standards of service.

Operational / Financial Oversight

• Responsible for meeting or exceeding planned objectives for revenue and profit across both departments.
• Monitor departmental budgets, control costs, and contribute to revenue generation through upselling and efficient resource use.
• Look to innovative concepts for leveraging the Food and Beverage revenues across all outlets.
• Oversee the day-to-day running of Front Office and F&B operations, ensuring efficiency, guest satisfaction, and compliance with hotel standards.

Guest Experience

• Ensure a seamless and exceptional guest journey from arrival to departure, including dining and service touchpoints.
• Monitor and improve guest satisfaction levels through effective management and problem-solving

Training & Development

• Support the recruitment, onboarding, training, and ongoing development of team members to build capability and performance.
• Develop and implement operational policies and procedures to ensure financial control procedures are followed, while delivering on efficiency and quality across departments

Service Standards

• Implement and maintain brand and service standards across both departments, addressing service issues promptly and professionally.

Health & Safety Compliance

• Ensure all operations comply with health, safety, and hygiene regulations and company policies.

Collaboration

• Work closely with other department heads and senior management to support wider hotel goals and initiatives.

About You
You are a hands-on, results-driven hospitality professional with a passion for delivering outstanding guest experiences. With a strong background across both Front Office and Food & Beverage operations, as you will provide direction and mentorship, driving understand the importance of seamless service and operational excellence.

You bring a minimum of 3 years' experience in a similar leadership role, with a proven ability to lead teams, manage day-to-day operations, and uphold high service standards in a fast-paced environment. You're confident in your decision-making, thrive under pressure, and are known for your attention to detail and proactive approach.

You're an effective communicator who can inspire teams, resolve issues calmly and efficiently, and collaborate across departments to ensure the best possible experience for guests and staff alike.

• Hands on experience in Rooms Division and or Food & Beverage
• Proven ability to motivate and manage staff
• Advanced working knowledge in Excel and PowerPoint
• Excellent interpersonal, leadership and communication skills
• Ability to stay calm under pressure situations
• Exception time management skills and be culturally aware
• Full working rights in Australia

Benefits & Perks

• Discounted meals and non-alcoholic beverages
• Supplied meals during allocated rostered shifts
• Complimentary dry cleaning allowance
• Career growth opportunities
• Onsite parking

How To Apply
If you have the experience, we'll give you the opportunity.

Please submit a cover letter and resume. We thank you in advance for taking the time to apply for our exclusive role, please note that only shortlisted candidates will be contacted for an interview.

No recruitment agencies please.

Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law.

Apply Now