IT Desktop Support Analyst

Join the best. Be yourself.

"Being the best isn't just about being the best professionals. It's about being the best place to work, grow and be yourself."

At Wotton Kearney (WK), we've been supporting insurers and insureds across Australia and New Zealand for more than 20 years. From a two-person partnership in 2002, we've grown into a leading insurance and risk law firm with over 600 people.

We're proud to be a place where people come to build meaningful careers, and be themselves while doing it.

A new opportunity to grow your IT career

We're looking for an IT Desktop Support Analyst to join our team in Sydney. This is an exciting opportunity for someone with a passion for IT support who wants to build on their technical skills in a down to earth, friendly and respected function.

You'll be part of a knowledgeable and supportive team, providing level 2 technical support to our offices across Australia and New Zealand. This role offers hands on exposure to enterprise level systems, applications, and hardware, along with a focus on continual improvement and innovation in IT service delivery.

What you'll do:

• Be a key escalation point for technical issues, supporting staff across multiple sites.
• Manage and resolve IT support requests via our helpdesk system within SLA timeframes.
• Support and maintain Windows based desktops, laptops, mobile devices, printers and AV systems.
• Install, configure, and profile devices for corporate use.
• Provide support for Microsoft 365 apps, particularly Teams and SharePoint.
• Set up, support, and troubleshoot Microsoft Teams Rooms and video conferencing systems.
• Maintain and manage Active Directory, Exchange and Intune environments.
• Work with third-party vendors to ensure smooth service and timely support.
• Partner with the IT Service Delivery Manager to implement process improvements and enhance user experience.
• Document technical procedures, fixes and support processes for internal knowledge sharing.
• Participate in a rotating roster for paid after-hours on-call support (1 week of every month)

What we're looking for:

• Strong customer service skills and a willingness to learn.
  • Strong customer service skills and a willingness to learn.
• Positive attitude and eagerness to contribute to the team.
• IT quafications such as a Certificate IV, Diploma, or equivalent industry certifications (e.g. Microsoft, ITIL) are desirable.
• Some prior experience in a similar role would be advantageous.
• Keen interest in developing a career in IT.
• Ability to work on-site 5 days a week between the hours of 8am - 5pm
• Understanding of Windows OS, Microsoft 365 applications (particularly Teams and SharePoint), Microsoft 365 / Exchange admin portal, Intune, and Remote Desktop Services.
• Experience supporting video conferencing systems, especially Microsoft Teams Rooms.
• Excellent troubleshooting and client facing communication skills, with the ability to explain technical solutions in a clear, approachable way.
• Strong collaboration skills, with a proactive and positive attitude toward team and cross functional work.
• A passion for continual improvement and a willingness to contribute ideas that improve processes and service delivery.
• Ability to participate in a rotating roster for paid after-hours on-call support (1 week every month)

Why WK?

At Wotton Kearney, our core values of relationships, excellence, and diversity are not mere words on a wall but principles that guide our everyday actions. We foster a culture of collaboration, respect, and inclusion, ensuring that these values are lived and breathed by each member of our firm.

Culturally, it is important to us that if you are part of the high performing WK team that you feel supported and valued for your contribution.

For more information about Wotton Kearney, please visit our website at

How to apply

Please navigate via the "apply now" link.

We are committed to fostering an inclusive and diverse workplace at Wotton Kearney. As part of our dedication to accessibility, we strive to support candidates with disabilities throughout the interview process. If you require any accommodations or assistance during the application and interview stages please contact

We'll be reviewing applications as they come in, so don't wait, apply now

Important note to recruitment agencies

Wotton Kearney only considers agency submissions from agencies we've directly contacted through our Talent Acquisition Team. Please do not forward resumes or profiles directly to Wotton Kearney Partners, hiring managers, or other employees. Introductions are only established upon acceptance by our Talent Acquisition team. We reserve the right to retain any unsolicited CV's received outside of this process without incurring any associated fees.